Summary
Overview
Work History
Education
Skills
Timeline
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William H Scharringhausen

Des Plaines

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience

Work History

Lead Houseman

Heritage Golf Group
10.2023 - Current
  • Promoted within the company to assist in leading banquet operations across two flagship properties.
  • Lead and direct housemen to ensure timely preparation of function spaces according to Member specifications, providing them a hassle-free experience on their special day.
  • Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Maintained deep understanding of hospitality and Member needs

Banquet Captain

Rolling Green Country Club
06.2021 - 10.2024
  • Promoted from within, proving excellent and continued workmanship
  • Enhanced Member satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing Member and guest satisfaction.
  • Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
  • Reduced event setup times, allowing for more bookings, by optimizing staff assignments and workflows.
  • Led team meetings to discuss upcoming events, assign roles, and set expectations.

Caddy and Busser

Rolling Green Country Club
06.2018 - 06.2021
  • Leveraged local knowledge of the course layout to identify shortcuts or alternative routes that expedited travel between holes without compromising safety or enjoyment for players.
  • Served as an ambassador for the golf course by upholding its values, policies, dress code requirements while on duty.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Trained new staff in bussing and cleaning procedures.

Education

High School Diploma -

Maine West High School
Des Plaines, IL
01-2021

Skills

  • Customer service focus
  • Guest relations
  • Strong leadership
  • Team management
  • Inventory management
  • Conflict and complaint resolution
  • Table and tray bussing

Timeline

Lead Houseman

Heritage Golf Group
10.2023 - Current

Banquet Captain

Rolling Green Country Club
06.2021 - 10.2024

Caddy and Busser

Rolling Green Country Club
06.2018 - 06.2021

High School Diploma -

Maine West High School

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William H Scharringhausen