Summary
Overview
Work History
Education
Skills
Timeline
ADDITIONAL INFORMATION
Generic

ALEJANDRA RUIZ

Joliet,IL

Summary

Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.

Overview

10
10
years of professional experience

Work History

Inflight Operations Supervisor

United Airlines
06.2023 - Current
  • Provide daily support to flight attendants in the concourse, concierge desk, and SOC.
  • Coordinate timely departures, conduct planeside briefings, and resolve operational challenges.
  • Engage with multiple departments and serve as a bridge between frontline crews and SOC leadership.
  • Apply critical thinking, strong delegation skills, and a commitment to fostering a positive work environment.
  • Contributed to a measurable improvement in crew satisfaction and on-time performance by identifying workflow inefficiencies and partnering cross-functionally.

Store Manager

Calvin Klein
08.2015 - 06.2023
  • Managed team KPIs and operations while delivering high-level customer service.
  • Oversaw staff supervision, training, hiring, scheduling, and sales strategies.
  • Partnered with district managers for goal setting and weekly evaluations.

Receptionist/Dental Assistant

Valley View Dental
07.2020 - 10.2021
  • Managed patient scheduling and front desk operations.
  • Maintained accurate and secure patient records.
  • Delivered compassionate, high-quality dental care.

Education

Associate of Arts - Business Administration

Waubonsee Community College
Sugar Grove, IL
01.2020

High School Diploma -

East Aurora High School
Aurora, IL
05.2017

Skills

  • Technical Skills: Aero, Volare
  • Professional Skills: Team Leadership, Microsoft Word, Conflict Resolution, Strong Customer Service, Dependable, passionate about creating a respectful, operations management, and efficient workplace

Timeline

Inflight Operations Supervisor

United Airlines
06.2023 - Current

Receptionist/Dental Assistant

Valley View Dental
07.2020 - 10.2021

Store Manager

Calvin Klein
08.2015 - 06.2023

Associate of Arts - Business Administration

Waubonsee Community College

High School Diploma -

East Aurora High School

ADDITIONAL INFORMATION

  • Achievements: Graduate of the Ops Hub Development Program.

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ALEJANDRA RUIZ