Aleksandar Rick

• Ability to resolve complex situations with exceptional service during high stress situations in both regular and irregular operations
• Trained in all customer service skill sets of the airport operation
• Ability to make real time decisions that satisfy passengers while ensuring they align with United’s policies

Premium services team

• Assist United Airlines top tier status and leadership with exceptional service to ensure smooth travel
• Promoted United Mileageplus program along with united club membership enrollment
• Check in customers efficiently at high volumes while displaying exceptional service and awareness

Mentoring and training of new premium service agents

• Providing resources and support with expectations and outlined objectives to being successful with team

Customer Service Lead

• Help lead customer service agents with compliance of United’s service standards and be the first point of contact for escalated issues dealing with complex problem solving, time management and the use of de-escalation skills
• Collaboration and delegation with other leads, agents and supervisors in premium services

• Guided clients through property purchases and sales processes while working in communication with agents to Coordinate showings
• Conducted market research to identify investment opportunities
• Prepared property listings with detailed descriptions and photographs

• Stocked shelves with products to ensure availability for customers