Akeya Coleman
Beach Park
Summary
Detail-oriented HR professional pursuing a Master’s in Human Resource Management, with over 15 years of experience in enhancing employee operations, resolving complex cases, and fostering cross-functional collaboration in high-volume environments. Proficient in Salesforce case management, HRIS systems, and policy interpretation, demonstrating a strong commitment to providing confidential support to employees. Recognized for delivering timely and accurate service while upholding the highest standards of professionalism and integrity. Proven track record in driving organizational success through effective human resource strategies and employee engagement initiatives.
Overview
16
16
years of professional experience
Work History
Sales Operations Supervisor
CDW Corporation
01.2022 - Current
- Serve as primary point of contact for internal employee inquiries related to commissions, policies, and operational processes.
- Manage high-volume Salesforce case queue, ensuring timely resolution within defined service standards.
- Escalate complex issues to appropriate finance, HR, or leadership stakeholders when necessary.
- Maintain accurate case documentation and follow-up notes to ensure transparency and audit readiness.
- Lead and coach a team of 13 employees, promoting accountability and service excellence.
- Handle sensitive compensation and employee data with strict confidentiality.
Partner Program Specialist
CDW Corporation
08.2014 - 12.2021
- Coordinated high-volume reporting and financial reconciliation processes with strong attention to detail.
- Acted as liaison between Sales, Finance, and IT to resolve inquiries and improve workflows.
- Provided policy clarification and guidance to internal stakeholders.
- Documented procedures and maintained operational knowledge resources.
- Identified process improvements to enhance turnaround time and stakeholder satisfaction.
Bid Desk Specialist
CDW Corporation
05.2010 - 08.2014
- Processed high-volume transactions while maintaining strict quality control standards.
- Responded to internal inquiries requiring policy interpretation and pricing adjustments.
- Created and maintained daily performance reports to ensure data accuracy.
Education
Bachelor of Arts - Sociology
Northern Illinois University
DeKalb, IL12-2010
Master of Arts - Human Resources Management
Keller Graduate School of Management
01-2027
Skills
- HR case resolution using Salesforce
- Customer inquiry resolution
- HRIS and data management
- Effective policy interpretation
- Sensitive information management
- SLA compliance
- Process optimization and documentation
- Cross-department collaboration
- Documentation management
- Client relationship management
- Order management
- Sales training
Timeline
Sales Operations Supervisor
CDW Corporation
01.2022 - Current
Partner Program Specialist
CDW Corporation
08.2014 - 12.2021
Bid Desk Specialist
CDW Corporation
05.2010 - 08.2014
Bachelor of Arts - Sociology
Northern Illinois University
Master of Arts - Human Resources Management
Keller Graduate School of Management