Kaden Mills
Fairview Heights
Summary
Results-driven Sales Operations Supervisor with proven success in process optimization, team leadership, and cross-functional collaboration. Achievements include enhancing operational performance and resolving escalations efficiently.
Overview
9
9
years of professional experience
Work History
Sales Operations Supervisor
Spectrum Business
St Louis, MO
11.2024 - Current
- Lead and supervise a team of Sales Operations Specialists supporting Enterprise and Strategic Account Executives.
- Oversee daily operational performance, ensuring SLA adherence, accuracy, and timely progression of complex enterprise orders.
- Coach, mentor, and develop team members through performance feedback, training, and process guidance.
- Partner closely with Sales Leadership, Billing, Construction, Project Management, and Business Analysts to resolve escalations and drive alignment.
- Analyze team metrics and trends to identify improvement opportunities and implement corrective action plans.
- Serve as escalation point for high-impact customer and internal issues, ensuring rapid resolution and minimal disruption to sales cycles.
- Contribute to process and procedure development to improve efficiency, consistency, and scalability across Sales Operations.
Lead Sales Operations
Spectrum Business
Ballwin, MO
06.2023 - 11.2024
- Assisted in complex projects by actively coordinating with enterprise account executives,
strategic account executives and sales managers. - Identified and planned actions to meet and exceed critical Team Metrics by supporting the Supervisor and Manager in day-to-day activities
- Educated and trained team members, sales, and other stakeholders on company's processes and procedures
- Employ multiple instances of Salesforce CRM to build opportunities, perform billing account conversions, and process complex requests.
- Identify system and order defects with Billing, Construction, and other applications, and assist with order triage efforts by initiating steps and managing order resolution.
- Collaborated with various internal stakeholders to manage end-to-end processes, from order creation to active billing.
- Actively assists in pilot developments with Project Management and Business Analyst Teams to ensure cross-department alignment.
- Designed and implemented customized learning modules for Specialists to improve their overall job proficiency
- Quarterbacked the evolution of the One Time Event process by assisting in the development & facilitation of net-new processes, reporting, and training modules.
- Assisted in facilitating the custom process for the 2024 RNC project. This included a net-new nuanced pricebook, non-standard paperwork, and unique system engagement.
Operations Manager
CMills Flooring
Conway, AR
10.2020 - 07.2021
- Oversaw project management activities, including team leadership, client/owner communications, subcontractor management, quality control, materials management, scheduling, scope development, budgeting, warranty services, and payroll processing.
- Led sales, staff development, and installation oversight activities for flooring, kitchen, and bath projects by developing project plans, sales contracts, and other details for residential/commercial remodeling, new construction, and interior design projects.
- Develop and implement corrective action plans when deviations from budgets and/or schedules become evident.
- Led client-facing meetings to provide ongoing communication throughout the project, keeping all stakeholders updated and current on status, change requests, and change recommendations.
- Work closely with clients and vendors to negotiate favorable and equitable contract terms and conditions.
Store Manager
O'Reilly Auto Parts
Conway, AR
01.2017 - 10.2020
- Held full accountability for overseeing the store's P&L, staff development, inventory, reporting, and operating expenses for a $2.5M location.
- Coached sales teams to achieve desired business objectives and establish a 'customer for life' sales environment.
- Created a culture of accountability and set clear objectives for staff to achieve goals, and continued training of current employees to ensure a fully cross-trained staff.
- Managed the store's point of sale system to ensure accurate pricing and troubleshoot problems to minimize disruptions in the check-out process.
- Maintained inventory levels through knowledge of products sold, turn ratios, and timely ordering and receiving of store products.
- Continually assess and adjust staffing capacity to accommodate shifts in seasonal sales and customer demand, to avoid unnecessary payroll expenses.
- Independently managed 25+ commercial accounts, increasing retail sales by 33% and augmenting overall sales from $1.3M to $2.5M+ during tenure.
Education
BBA - Finance
University of Central Arkansas
Conway, Arkansas, AR05-2017
Skills
- Sales Operations Management
- People Leadership
- KPI & SLA Ownership
- Process Optimization
- Salesforce CRM
- Cross-Functional Collaboration
- Performance Reporting & Analytics
- Escalation Resolution
- Order Management
- Training & Onboarding
- Customer relationship building
- Sales presentations
Timeline
Sales Operations Supervisor
Spectrum Business
11.2024 - Current
Lead Sales Operations
Spectrum Business
06.2023 - 11.2024
Operations Manager
CMills Flooring
10.2020 - 07.2021
Store Manager
O'Reilly Auto Parts
01.2017 - 10.2020
BBA - Finance
University of Central Arkansas