Akeelah Davis
Chicago
Summary
Dedicated professional with expertise in customer service, multitasking, and time management. Proven track record of delivering positive experiences and maintaining high standards in environmental services. Skilled in effective disinfecting and sanitizing practices to ensure safety and cleanliness. Strong collaborator focused on promptly addressing service requests and enhancing team efficiency.
Overview
2
2
years of professional experience
Work History
Environmental Services Housekeeper
Jesse Brown VA Medical Center
Chicago
07.2025 - Current
- Cleaned and sanitized patient rooms following infection control protocols.
- Sanitized surfaces, furniture, and equipment to help prevent spread of infections.
- Disinfected public areas frequently and provided spot cleaning to maintain a clean, welcoming atmosphere.
- Maintained cleanliness in common areas, including hallways and waiting rooms.
- Collaborated with nursing staff to resolve cleanliness concerns, enhancing patient safety.
- Addressed housekeeping service requests from staff and visitors swiftly.
- Consistently met or surpassed facility cleanliness standards through meticulous attention to detail.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Replenished supplies in restrooms and other facilities regularly.
- Participated in training sessions on best cleaning practices and safety measures.
- Followed safety guidelines to handle hazardous materials appropriately.
- Reported maintenance issues and supply shortages to supervisory staff.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
Fast Food Crew Member
Shake Shack
Chicago
11.2024 - 03.2025
- Delivered consistent customer service excellence during high-volume shifts, ensuring positive experiences.
- Provided excellent customer service by addressing inquiries and concerns.
- Resolved customer complaints promptly, enhancing overall satisfaction and dining experience.
- Coordinated with team members to streamline workflow during peak hours, improving operational efficiency.
- Managed cash register transactions accurately during busy shifts.
- Prepared and assembled food orders efficiently for customer satisfaction.
- Served orders to customers at windows, counters and tables.
- Recorded customer orders and communicated clearly to confirm each order.
- Assisted in training new crew members on standard operating procedures.
- Operated kitchen equipment safely to ensure food quality.
- Followed food safety guidelines to ensure product integrity and hygiene.
- Followed all health and safety regulations when handling food.
- Participated in team meetings to discuss performance goals and objectives.
Education
High School Diploma -
Baker College Prep
Chicago06-2025
Some College (No Degree) - Business Administration
National Louis University
Chicago, ILSkills
- Time management
- Customer service and support
- Effective communication
- Team collaboration
- Conflict resolution
- Infection control
- Facility sanitation
- Hazardous material handling
- Safety protocol adherence
- Equipment maintenance
- Workflow optimization
Timeline
Environmental Services Housekeeper
Jesse Brown VA Medical Center
07.2025 - Current
Fast Food Crew Member
Shake Shack
11.2024 - 03.2025
High School Diploma -
Baker College Prep
Some College (No Degree) - Business Administration
National Louis University