Michelle Porter
Richton Park
Summary
Proficient room and minibar attendant with over 15 years in housekeeping and customer service. Within the years, I have acquired a number of skills from time management to exceptional communication skills working with a network of different clients from a multitude of backgrounds. I have a great attention to detail and dedicated to completing tasks with allotted time frames and surpassing expectations.
Experienced with sanitation and cleanliness procedures, ensuring optimal hygiene. Utilizes effective cleaning methods to maintain high standards. Track record of reliability and thoroughness in all housekeeping tasks.
Overview
18
18
years of professional experience
Work History
Environmental Services Housekeeper
Cedar Hurst
11.2025 - 12.2025
- Maintained cleanliness and hygiene standards in resident areas and common spaces.
- Operated cleaning equipment and utilized chemicals following safety protocols and guidelines.
- Collaborated with team members to ensure efficient workflow and timely completion of tasks.
- Conducted regular inspections to identify maintenance needs and report issues promptly.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Environmental Services
Advocate South Suburban Hospital
01.2023 - 01.2025
- Maintain the cleanliness and upkeep of the emergency room waiting areas
- Maintain the upkeep of nursing stations and cafeteria
- Respond to emergency room spills and dispose of all necessary solid waste
- Clean and sanitize discharge rooms for patients
- OSHA/HIPPA certified
Environmental Services
Franciscan Healthcare Hospital
11.2019 - 09.2020
- Maintain the cleanliness and upkeep of the emergency room waiting areas
- Maintain the upkeep of nursing stations and cafeteria
- Respond to emergency room spills and dispose of all necessary solid waste
- Clean and sanitize discharge rooms for patients
- OSHA/HIPPA certified
Environmental Services
Lurie Children’s Hospital
07.2018 - 02.2019
- Maintain the cleanliness and upkeep of the emergency room waiting areas
- Maintain the upkeep of nursing stations and cafeteria
- Respond to emergency room spills and dispose of all necessary solid waste
- Clean and sanitize discharge rooms for patients
- OSHA/HIPPA certified
Environmental Services
Presence Resurrection Medical Center
04.2018 - 06.2018
- Maintain the cleanliness and upkeep of the emergency room waiting areas
- Maintain the upkeep of nursing stations and cafeteria
- Respond to emergency room spills and dispose of all necessary solid waste
- Clean and sanitize discharge rooms for patients
- Follow company and safety guidelines of infection control
Housekeeping
DoubleTree Hilton Chicago
07.2007 - 03.2017
- Clean, stock and rearrange rooms to maintain the upkeep for new guests
- Deep clean carpets, thoroughly wash windows and doors and in-depth periodic cleaning of furniture
- Clean, prepare, disinfected 16 rooms per day
- Cleaned and sanitized guest rooms, kitchens, and bathrooms to meet high-density cleanliness and health standards
- Restocked linens, towels, and other guest supplies, ensuring all rooms were prepared for incoming guests
- Performed deep cleaning tasks including vacuuming carpets, mopping floors, and dusting all surfaces
- Maintained cleaning supplies, ensuring all equipment was stored correctly and replenished as needed
- Reported maintenance issues and damages to the appropriate personnel for prompt resolution
- Adhered to strict safety and infection control policies to maintain a clean and secure environment
- Trained new members on similar duties that led to smooth transitioning into a more cohesive work environment
Education
High School Diploma -
Chicago Vocational Academy
01.1985
Skills
- Effective Communication
- Strategic Partnerships
- Office Equipment Operation
- Housekeeping
- Telephone Reception
- Excellent Interpersonal Skills
- Exceptional Time Management
- Exceptional Supervisory skills
- Training & Development
- Multitasking & Prioritizing
- Excelled in job performance, achieving goals above standards, and other required areas
- Developed and implemented client and customer relationships in order to maintain and gain business
- Employee of the month
- Monitored, trained, and guided employees under my leadership as supervisor that led to a smooth workflow
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Team collaboration
- Sanitation procedures
- Maintenance
- Chemical handling
- Vacuuming and sweeping
- Hazardous chemical training
- Mopping and sweeping
- Dusting furniture
- Vacuuming
- Waste removal
- Room preparation
- Residential cleaning
- Floor scrubber machines
- Quality control guidelines
- Building maintenance
- Window cleaning
- Physical stamina
- Waste management
- Chemical mixing
- Supply management
- Asbestos training
- Commercial equipment operations
- Conflict resolution
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Restroom sanitation
- Workplace safety compliance
- Sterilization techniques
- Trash removal
- Furniture arrangement
- Carpet cleaning techniques
- Furniture polishing
- Spill containment techniques
- Maintenance support
- Environmental sanitation
- Cleaning schedule adherence
- Soiled linen removal
- OSHA safety compliance
- Schedule and task management
- Floor maintenance
- Maintenance tasks
- Storage area organization
- Cleaning equipment operation
- Biohazard management
- Hazardous chemical handling
- Linen handling
- Strong work ethic
- Organizational skills
- Conscientious and Detail-oriented
- Decision-making
- Adaptable and flexible
- Flexible schedule
- Productivity and time management
- Biohazard disposal
- Checklists and recordkeeping
- Relationship building
- OSHA compliance
- Safety standards and protocols
- Facility maintenance
- Quality control
- Communication and interpersonal skills
- Heavy lifting
- Work orders
- Supply inventory management
- Trash collection and removal
- Restroom servicing
- Minor repairs
- Furniture moving
- Team building
- New employee training
- Basic mathematics
- Trash collection
- Carpet steaming and shampooing
- Facilities maintenance
- Damage prevention
- Maintaining building security
Timeline
Environmental Services Housekeeper
Cedar Hurst
11.2025 - 12.2025
Environmental Services
Advocate South Suburban Hospital
01.2023 - 01.2025
Environmental Services
Franciscan Healthcare Hospital
11.2019 - 09.2020
Environmental Services
Lurie Children’s Hospital
07.2018 - 02.2019
Environmental Services
Presence Resurrection Medical Center
04.2018 - 06.2018
Housekeeping
DoubleTree Hilton Chicago
07.2007 - 03.2017
High School Diploma -
Chicago Vocational Academy