Adrianna Mendoza
Rockford
Summary
Achieved exceptional customer experiences through a friendly and efficient approach. Drove team motivation and a positive work environment while maintaining professionalism. Delivered impactful results with strong problem-solving and communication skills. Contributed to team success through continuous self-improvement and adaptability. Ready to tackle new challenges that align with organizational objectives and yield positive outcomes.
Overview
11
11
years of professional experience
Work History
Branch Operations Lead
JP Morgan Chase
09.2017 - Current
- Assisted in the application process for new accounts.
- Engaged with customers to address inquiries and provide support.
- Facilitated claims processing for clients.
- Supported customers with payment processing and device-related issues.
Sales Representative
TCC Wireless
05.2017 - 01.2018
- Assisted in the application process for new accounts.
- Engaged with customers to address inquiries and provide support.
- Facilitated claims processing for clients.
- Supported customers with payment processing and device-related issues.
Document Imaging
Alpine bank
01.2016 - 01.2017
- Coordinated receipt of scanned documents from 12 branches, ensuring proper filing in designated folders.
- Oversaw auditing processes for loan documentation to maintain regulatory standards.
- Evaluated customer account banking maintenance to enhance service quality.
Skills
- Team Training
- Employee development
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Branch Operations Lead
JP Morgan Chase
09.2017 - Current
Sales Representative
TCC Wireless
05.2017 - 01.2018
Document Imaging
Alpine bank
01.2016 - 01.2017