Brandi Fancher
Burbank,IL
Summary
Driven Branch Operations Lead at Chase Bank, enhance team productivity and fostered client relationships by leveraging operational efficiency and a motivational attitude. Specialized in workforce management and customer relationship development, achieving significant improvements in employee engagement and client satisfaction. Expert in utilizing data-driven insights for strategic decision-making.
Overview
9
9
years of professional experience
Work History
Branch Operations Lead
Chase Bank
08.2018 - Current
- Enhanced team productivity by providing ongoing training and development opportunities over 25 associate bankers over time.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Associate Banker
Chase Bank
03.2016 - 08.2018
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash for sve.
Education
Some College (No Degree) - Business Administration And Management
National Louis University
Chicago, ILHigh School Diploma -
CCA Academy
Chicago, IL06.2009
Skills
- Operational Efficiency
- Motivational attitude
- Scheduling Coordination
- Workforce Management
- Safety Management
- Acknowledgment of customer needs
- Team Training
- Customer relationship development
Notary
Notary for Chase
Timeline
Branch Operations Lead
Chase Bank
08.2018 - Current
Associate Banker
Chase Bank
03.2016 - 08.2018
Some College (No Degree) - Business Administration And Management
National Louis University
High School Diploma -
CCA Academy
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