Summary
Overview
Work History
Education
Skills
Timeline
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Zyanna Smith

Lansing

Summary

Experienced professional with a proven track record of developing strong customer service and organizational skills in a fast-paced environment. Adept at handling administrative tasks and managing client interactions. Seeking to leverage these transferable skills to transition into a new field and contribute effectively. Focused on creating positive experiences for customers and ensuring efficient operations within the workplace.

Overview

3
3
years of professional experience

Work History

Front Desk Assistant

SIU Carbondale
09.2024 - 05.2025
  • Check students in and out the building.
  • Assisted in daily operation and cleanliness of the building.
  • Greeted visitors and students upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Maintained clean and organized front desk areas to uphold polished company image.

Sandwich Artist/Cashier

Jersey Mike's Subs
11.2023 - 08.2024


  • Take orders.
  • Food prep.
  • Clean restaurant/restroom.
  • Wash dishes.
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.

Car Wash Attendant

Rainstorm Car Wash
06.2023 - 11.2023


  • Enforce selling monthly passes.
  • Count money for opening and closing.
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
  • Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
  • Maintained a clean and organized work environment, ensuring the safety of customers and employees.
  • Assisted in training new staff members on proper car wash techniques and procedures.
  • Recognized for punctuality and reliability, consistently arriving prepared for scheduled shifts even during peak business hours.
  • Managed inventory levels for car wash supplies, ensuring adequate stock at all times.
  • Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
  • Conducted regular equipment maintenance checks, minimizing downtime due to mechanical issues.

Cashier/Restaurant Hostess/Restaurant Busser

Buffalo Wild Wings
02.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Kept up the store, tables, and bathrooms
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Complied with food safety and food hygiene regulations to safeguard public health.

Education

Healthcare

Southern Illinois University
Carbondale, IL
05.2025

Skills

  • Project management
  • Quick learner
  • Complaint resolution
  • Management
  • Excellent communication
  • Hospitality services
  • Maintaining cleanliness
  • Problem-solving skills

Timeline

Front Desk Assistant

SIU Carbondale
09.2024 - 05.2025

Sandwich Artist/Cashier

Jersey Mike's Subs
11.2023 - 08.2024

Car Wash Attendant

Rainstorm Car Wash
06.2023 - 11.2023

Cashier/Restaurant Hostess/Restaurant Busser

Buffalo Wild Wings
02.2022 - 10.2022

Healthcare

Southern Illinois University

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Zyanna Smith