Zuzanna Zaremba
Chicago
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Signature Ink Institute
Arlington Heights
04.2021 - 09.2024
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Scheduled space or equipment for special programs, meetings and conferences.
- Input customer data into reservation systems and updated to reflect room changes.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Greeted visitors to provide information and direct to appropriate personnel.
- Handled sensitive information in a confidential manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Collated, bound and stored computer-generated reports.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Signed for packages, recorded deliveries and distributed to personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Coordinated pick-up and delivery of express mail services.
- Responded to customer inquiries via phone, email, and in person.
- Investigated and analyzed client complaints to identify and resolve issues.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated customer information in databases regularly to ensure accuracy of records.
- Explained policies and procedures to visitors.
- Drafted professional business documents, spreadsheets, and correspondence.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
ASSA
PolandSkills
- Appointment scheduling
- Data entry
- Customer service
- Email correspondence
- Document preparation
- Multi-line phone operation
Languages
English
Professional
Polish
Native/ Bilingual
Timeline
Front Desk Receptionist
Signature Ink Institute
04.2021 - 09.2024
ASSA