Zumicah Coleman
Chicago
Summary
Hardworking, highly motivated professional individual eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ready to make an immediate contribution to your organization.
Overview
6
6
years of professional experience
Work History
Collections Agent
Consumer Portfolio Services
08.2023 - 03.2025
- Manage high-volume inbound and outbound calls from delinquent customers while maintaining professionalism and accuracy.
- Assisted customers with making payments via credit cards or electronic transfers.
- Provided management with detailed reports on collection activities and account status.
- Utilized problem-solving techniques to resolve customer disputes quickly and efficiently.
- Performed skip tracing methods to locate hard-to-reach debtors.
- Processed refunds, account adjustments, and update customer information in CRM systems.
Senior Food and Beverage Server
Brookdale Senior Living
10.2022 - 07.2023
- Anticipated guest needs and provided exceptional dining service in a fast-paced environment.
- Maintained clean dining areas, and ensured tables met sanitation standards.
- Excelled in multitasking various tasks, such as taking orders, serving food and beverages, and handling payments efficiently.
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Successfully completed all opening and closing procedures according to company standards.
Picker Packer
Amazon Fresh
09.2021 - 02.2023
- Accurately picked, packed customer orders, ensuring the correct product quantity and type.
- Used a barcode system to track inventory locations and product movement.
- Collaborated with other team members to meet daily production goals on time.
- Loaded and unloaded items using material-handling equipment.
- Handled returns, damaged items, and restocking, following company policies.
Restaurant Team Member
Jersey Mike's Subs
06.2019 - 08.2021
- Prepared and served food while providing excellent customer service.
- Performed cashiering duties accurately, including taking orders and handling payments.
- Managed customer escalation with composure and delivered fast, effective resolution.
- Trained new team members on food prep and customer service procedures.
- Executed seamless front-of-house tasks, creating unforgettable dining moments.
Customer Service Intern
United Way of Metro Chicago
09.2019 - 07.2020
- Responded to customer inquiries and resolved issues promptly.
- Provided feedback analysis to improve customer experience processes.
- Supported data research projects to update agency information.
- Assisted with HR document organization, including I-9 compliance.
- Help revise and update employee handbook materials.
Education
High School Diploma -
Walter H. Dyett High School for the Arts
Chicago, IL06.2020
Skills
- Time Management
- Microsoft Office (Word, Excel, Outlook)
- Conflict Resolution
- CRM Software
- Data Entry
- Organizational Skills
- High-Volume Call Handling
- Adaptability
- Skip Tracing
- Persuasive Negotiations
- Technical Proficiency
- Team Collaboration
Timeline
Collections Agent
Consumer Portfolio Services
08.2023 - 03.2025
Senior Food and Beverage Server
Brookdale Senior Living
10.2022 - 07.2023
Picker Packer
Amazon Fresh
09.2021 - 02.2023
Customer Service Intern
United Way of Metro Chicago
09.2019 - 07.2020
Restaurant Team Member
Jersey Mike's Subs
06.2019 - 08.2021
High School Diploma -
Walter H. Dyett High School for the Arts