Zuhair Eltahir
Engineer
Riyadh
Summary
I’m highly skilled Telecom Engineer with over 14 years of experience and knowledge in 2G, 3G, 4G, 5G RAN Integration, Solutions and Operations. Besides my RAN Experience, I have good knowledge and Experience on IP, Transmission, Core, Cloud, and NMS Systems. Recently I was working as a Customer Technical Manager in Ericsson MMEA team. Using my technical, leadership, management knowledge and skills, I was working to ensure our customers are receiving the best level of services and getting the best available solutions to achieve customer satisfaction. Before Ericsson I worked in Huawei company as RAN Integration and Support Engineer as part of North Africa Regional team, and in Nokia Siemens networks (NSN-Sudan Branch) as Field Maintenance Engineer. I supported a lot of Telecom operators in Middle East and Africa, including STC KSA, MOBILY KSA, Zain Sudan, MTN Sudan, Sudani Telecom Sudan, Vodafone Egypt, Mobilis Algeria, Ethio Telecom, Djibouti Telecom, and VivaCell South Sudan. I have wide experience in projects and services delivery including Network design, Network Rollout, Customer Support, and Managed Service. I’m a PMP Certified since 2020 and I have finished my MBA Master program by 2022.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Technical Manager
Ericsson AB, MMEA
10.2021 - 3 2024
- Responsible for SLA fulfilment in RAN, IP/Transport, OSS/ENM, Core network, and cloud domains, including monitoring of all E2E technical delivery organization and customer interaction
- Responsible for CSR Handling, Emergency Recovery and Crisis Management
- Leading Multi-Competence domains technical engagements and escalations
- Responsible for Software Update planning and Implementation
- Responsible for Proactive Problem Management
- Responsible for Technical handover from Solution/Supply/Project to Customer Support
- Maintain SLA lead times and responses to ensure high network availability, and minimum down time
- Planning and Managing SLA Scope, change management, and Risk Management
- Responsible for SLA BoQ/Ibase dimensioning, regular updates and strategic forecasting
- Monitoring and tracking software and hardware Product Life Cycle and Exemption Handling.
RAN Support Engineer
Ericsson AB, MMEA
06.2013 - 09.2021
- Handling RAN CSRs and consultations
- Emergency recovery and crises recovery
- Perform proactive support and heath check for RAN nodes (BSC, RNCs, NodeBs, eNodeBs, gNodeB)
- BSC, RNC, NodeB, eNodeB, gNodeB troubleshooting, (EVO-BSC, EVO-RNC, RBS 6000, Baseband & ERS system, AIR, etc..)
- Network Performance KPI's Analysis Monitoring and Troubleshooting
- Perform 2G, 3G, 4G, and 5G nodes Software upgrade and update
- Leading and Handling Hajj 2018 & 2019 RAN customer support operations
- Small Cells and IBS new Sites/Cells Deployment and Integration (ERS, Radio Dot, Pico 6402/6401, RAN Processor, etc..)
- Responsible for key Trials and Projects integrations, such as: NR 5G new sites integration
- 2G, 3G, 4G new sites integration and expansion
- BSC, and RNC integration and expansion
- VoLTE deployments
- RAN Software Features Testing and Verifications
- LTE L2100 and L1800 Refarming and Expansion.
RAN Back Office Engineer
Huawei Telecom, North Africa Region
04.2012 - 05.2013
- Act as Second Line technical support to resolve issues escalated from Front office, and Filed Maintenance teams
- BSCs/RNCs daily Network Health check
- Troubleshooting and Alarm Handling
- Customer Trouble Tickets handing
- Execute and validate customer work orders and CR's
- BSCs/RNCs resources Utilization Monitoring
- BSCs, RNCs, BTS's, and NodeBs software Update.
RAN Integration and Support Engineer
Huawei Telecom, North Africa Region
10.2010 - 03.2012
- BSCs & RNCs LLD preparation
- BSCs & RNCs Integration and Expansion (BSC6000, BSC6900)
- BSCs & RNCs Troubleshooting
- 2G/3G/4G sites Integration and Expansion (BTS3900, BTS3900A, DBS3900)
- 2G/3G Sites Swap
- BSCs, RNCs, BTS's, and NodeBs software Upgrade.
Field Maintenance Engineer
Azimuth Company - Sudan
04.2010 - 09.2010
- Perform Preventive and Corrective Field Maintenance
- SRT System software, configuration handling
- Microwave Antenna ODU, outdoor component,s and cables check and maintenance (IF cables, RF cables, Jumpers, grounding Kits, etc…)
- Spare parts replacement
- External alarm system checks and maintenance
- Power cables and grounding system maintenance
- Prepare and share PM & CM report to customer NOC and maintenance supervisors.
Education
MBA - Business Administration And Management
Catholica University (Università Cattolica)
Milan, Italy 04.2001 -
Bachelor of Science - Telecommunications Engineering
Sudan University of Science & Technology
Khartoum, Sudan 04.2001 -
Skills
Presentation Development
undefinedCertification
PMP Certified, Project Management Institute, 2755397, 2020
Mobile Numbers
- 966-562603890
- 966-539651991
Personal Information
- Iqama Status: Active/Transferable
- Place of Birth: Sudan
- Date of Birth: 11/28/86
- Gender: Male
- Nationality: Sudanese
- Marital Status: Married
References
Available Upon Request
Training
- AWS Cloud Practitioner Course, Udemy
- 5G Solutions Deployments Training, Ericsson Academy, Turkey
- RAN Architecture Evolution to 5G Training, Ericsson Academy, Turkey
- Cloud RAN Solutions Training, Ericsson Academy
- LTE Air Interface Training, Ericsson Academy, Sweden
- WCDMA Air Interface Training, Ericsson Academy, Sweden
- Small Cells and Heterogeneous Networks Training, Ericsson Academy
- WRAN PLM Troubleshooting Training, Ericsson Academy
- LTE Advanced Troubleshooting Training, Ericsson Academy
- RNC3820 and EVO-8200 Configuration Training, Ericsson Academy, Sweden
- Baseband Troubleshooting Training, Ericsson Academy, Lebanon
- Baseband 5216/5212 Handling Training, Ericsson Academy, Lebanon
- IP Technology Certificate, Ericsson Academy
- ENM Operation Training, Ericsson Academy
- GSM Course, Cairo University, High Technical Center
- CDMA Course, Cairo University, High Technical Center
- UMTS Course, Cairo University, High Technical Center
- RedHat Linux (RHEL 6) Course, KIWI Training Center, Khartoum
- Cisco IP Networking Configuration & Operation Training, Alnafizah Company, Sudan
Timeline
Customer Technical Manager
Ericsson AB, MMEA
10.2021 - 3 2024
RAN Support Engineer
Ericsson AB, MMEA
06.2013 - 09.2021
RAN Back Office Engineer
Huawei Telecom, North Africa Region
04.2012 - 05.2013
RAN Integration and Support Engineer
Huawei Telecom, North Africa Region
10.2010 - 03.2012
Field Maintenance Engineer
Azimuth Company - Sudan
04.2010 - 09.2010
MBA - Business Administration And Management
Catholica University (Università Cattolica)
04.2001 -
Bachelor of Science - Telecommunications Engineering
Sudan University of Science & Technology
04.2001 -
PMP Certified, Project Management Institute, 2755397, 2020
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