Zoey Dearth
Streator
Summary
Customer-driven associate with extensive experience in customer service, enthusiastic about enhancing and expanding the company's partnerships. Proficient in electronic applications and communications, providing leverage in fast-paced, high-volume settings, and being able to effectively and accurately process claims. Demonstrating professionalism and an ability to thrive in challenging environments, situations, and workloads.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claim Associate-hybrid
State Farm
Bloomington
12.2024 - Current
- Collaborate with policyholders, internal employees, and third parties to accurately support, inform, and update auto claims.
- Investigate liability, review coverages, and manage deadlines through company procedures and applicable laws.
- Demonstrate empathy and professionalism during challenging situations and interactions.
Customer Pillar Ambassador
State Farm
Bloomington
04.2025 - Current
- Communicate the quarterly results of the customer experience and key components of the company's focus.
- Highlight areas of improvement and collaborate with leaders and handlers to improve the partnership between customer and handler.
- Assist claim handlers with questions regarding customer interactions, ensuring accurate and effective claim handling and empathy.
Assistant Manager
Culvers
Ottawa
11.2019 - 05.2024
- Supported inventory management by tracking supplies and placing orders.
- Facilitated employee training sessions and team meetings to enhance product knowledge, service skills, address issues.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Leveraged data and analytics to make informed decisions and drive business improvements
Education
Bachelor of Science - Business Administration
Illinois Valley Community College
Oglesby, ILSkills
- Claim Handling
- Time management
- Decision making
- Empathy and conflict resolution
- multi-tasking
Certification
- Property and Casualty Adjuster License
Timeline
Customer Pillar Ambassador
State Farm
04.2025 - Current
Claim Associate-hybrid
State Farm
12.2024 - Current
Assistant Manager
Culvers
11.2019 - 05.2024
Bachelor of Science - Business Administration
Illinois Valley Community College
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