Proactive and adaptable guest services associate equipped with strong time management and customer service skills. Committed to delivering exceptional experiences and fostering positive relationships with customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Services Associate
DoubleTree by Hilton Bloomington
Bloomington, IL
09.2024 - Current
Delivered exceptional customer service to enhance guest satisfaction and overall experience.
Managed front desk operations, including check-ins and check-outs, ensuring smooth transitions for guests.
Maintained good relationships with guests
Resolved guest inquiries and complaints promptly, quickly adapting under pressure.
Strategic Risk Services Intern
Accertify
Itasca, IL
05.2024 - 08.2024
Assisted in analyzing transaction data to identify potential fraud patterns.
Supported implementation of fraud prevention strategies and tools.
Collaborated with cross-functional teams to enhance operational workflows.
Conducted research on emerging trends in payment processing technologies.
Reported findings thorough the usage of Microsoft Office (Word, Outlook, Excel)
Sales Associate
The UPS Store Inc.
Huntley, IL
07.2022 - 06.2024
Assisted customers with shipping and packaging needs to ensure satisfaction.
Processed transactions accurately using point-of-sale systems to maintain financial integrity.
Conducted business to business sales to small businesses and upsold and cross sold products/services to meet customer needs
Collaborated with team members to enhance customer service strategies and improve workflow efficiency.
Education
Associate of Science - Organizational And Leadership Communication
Illinois State University
Normal, Illinois, IL
05-2026
Associate of Arts - Communications
Elgin Community College
Elgin, IL
05-2024
Skills
Organizational skills
Time Management
Microsoft Office
Problem-solving abilities
Negotiation
Clear communication
Certification
CPR Certification
Timeline
Guest Services Associate
DoubleTree by Hilton Bloomington
09.2024 - Current
Strategic Risk Services Intern
Accertify
05.2024 - 08.2024
Sales Associate
The UPS Store Inc.
07.2022 - 06.2024
Associate of Science - Organizational And Leadership Communication