Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoe Williams

Pingree Grove

Summary

Proactive and adaptable guest services associate equipped with strong time management and customer service skills. Committed to delivering exceptional experiences and fostering positive relationships with customers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Services Associate

DoubleTree by Hilton Bloomington
Bloomington, IL
09.2024 - Current
  • Delivered exceptional customer service to enhance guest satisfaction and overall experience.
  • Managed front desk operations, including check-ins and check-outs, ensuring smooth transitions for guests.
  • Maintained good relationships with guests
  • Resolved guest inquiries and complaints promptly, quickly adapting under pressure.

Strategic Risk Services Intern

Accertify
Itasca, IL
05.2024 - 08.2024
  • Assisted in analyzing transaction data to identify potential fraud patterns.
  • Supported implementation of fraud prevention strategies and tools.
  • Collaborated with cross-functional teams to enhance operational workflows.
  • Conducted research on emerging trends in payment processing technologies.
  • Reported findings thorough the usage of Microsoft Office (Word, Outlook, Excel)

Sales Associate

The UPS Store Inc.
Huntley, IL
07.2022 - 06.2024
  • Assisted customers with shipping and packaging needs to ensure satisfaction.
  • Processed transactions accurately using point-of-sale systems to maintain financial integrity.
  • Conducted business to business sales to small businesses and upsold and cross sold products/services to meet customer needs
  • Collaborated with team members to enhance customer service strategies and improve workflow efficiency.

Education

Associate of Science - Organizational And Leadership Communication

Illinois State University
Normal, Illinois, IL
05-2026

Associate of Arts - Communications

Elgin Community College
Elgin, IL
05-2024

Skills

  • Organizational skills
  • Time Management
  • Microsoft Office
  • Problem-solving abilities
  • Negotiation
  • Clear communication

Certification

  • CPR Certification

Timeline

Guest Services Associate

DoubleTree by Hilton Bloomington
09.2024 - Current

Strategic Risk Services Intern

Accertify
05.2024 - 08.2024

Sales Associate

The UPS Store Inc.
07.2022 - 06.2024

Associate of Science - Organizational And Leadership Communication

Illinois State University

Associate of Arts - Communications

Elgin Community College
Zoe Williams