Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Zoe Maenle

Montgomery

Summary

Compassionate and results-driven Client Care Manager. Proven ability to coordinate and manage client care services, ensure compliance with healthcare regulations, and lead teams to provide exceptional in-home support. Dedicated to enhancing the quality of care for clients and families through personalized care planning and proactive communication with families, caregivers, and healthcare professionals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Care Manager

Home Helpers Home Care
Downers Grove
09.2023 - Current
  • Managed a caseload of 100+ clients, developing individualized care plans in collaboration with healthcare professionals and families.
  • Conducted initial assessments and ongoing evaluations to ensure services aligned with evolving client needs.
  • Supervised a team of 150+ caregivers, providing training, support, and performance reviews.
  • Maintained compliance with state and federal regulations, ensuring accurate documentation and audits.
  • Collaborated with healthcare professionals to develop tailored care strategies for clients.

Care Coordinator

Care Diem Home Care
Palatine
01.2022 - 09.2023
  • Coordinated client care plans with multidisciplinary teams and family members.
  • Managed intake processes for new clients and assessed their needs.
  • Scheduled and managed caregiver assignments based on client needs, preferences, and skills match.
  • Identified care gaps and escalated concerns to clinical managers, ensuring timely intervention.
  • Educated clients on available resources and services within their communities.

Certified Nursing Assistant

Assisting Hands Home Care
Arlington Heights
11.2018 - 12.2021
  • Assisted clients with daily living activities and personal care needs.
  • Monitored patient vital signs and reported changes to healthcare professionals.
  • Supported clients in mobility and physical exercises as directed by healthcare plans.
  • Documented client care accurately in electronic health records systems.

Education

Some College (No Degree) - Health Care Administration

University of Kansas
Lawrence, KS

Skills

  • Care plan development
  • Customer relationship management
  • Case management
  • In-home assessment
  • Home Care Compliance & Regulations
  • Quality Assurance & Risk Management

Certification

  • Certified Nursing Assistant
  • Adult, Child, and Baby First Aid/CPR/AED
  • Certified Dementia Practitioner

References

References available upon request.

Timeline

Client Care Manager

Home Helpers Home Care
09.2023 - Current

Care Coordinator

Care Diem Home Care
01.2022 - 09.2023

Certified Nursing Assistant

Assisting Hands Home Care
11.2018 - 12.2021

Some College (No Degree) - Health Care Administration

University of Kansas

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Zoe Maenle