Zoe Lunsford
Media
Summary
Resourceful Team Lead Trainer known for high productivity and efficient task completion. Possess specialized skills in leadership development, performance analysis, and training program design. Excel in communication, team collaboration, and problem-solving to enhance team capabilities and achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Team Lead Trainer
Panera Bread
Burlington
06.2023 - Current
- Identified problem areas impacting the overall productivity of the team.
- Planned and delegated group and individual work assignments to trainees.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Guided employees through change management processes during upgrades or rollouts.
- Monitored employee progress, offering constructive feedback for improvement.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Delivered group and individual needs-based training to personnel.
- Coordinated with management to identify training needs and opportunities.
- Instructed new team members on correct procedures for operations.
- Created and offered additional materials to enhance training.
- Recommended changes in training methods based on feedback from participants.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Server Assistant Manager
Smittys Bar
Mediapolis
04.2022 - 01.2023
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Distributed food to service staff for prompt delivery to customers.
- Coordinated with kitchen staff to ensure timely delivery of orders to customers' tables.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Planned work schedules for servers based on expected business volume.
- Regularly inspected dining areas for tidiness, cleanliness and appearance.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Explained goals and expectations required of trainees.
- Trained and acclimated new servers to restaurant's culture and operations.
- Maintained thorough knowledge of menu to describe dining options.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
Team Leader
Panera Bread
Burlington
07.2020 - 03.2022
Education
High School Diploma -
Burlington Community School
Burlington, Iowa06-2022
Skills
- Employee training
- Training materials development
- Equipment demonstration
- Customer service
- Team building
- Conflict resolution
- Process improvement
- Safety compliance
- Self motivation
- Analytical thinking
Timeline
Team Lead Trainer
Panera Bread
06.2023 - Current
Server Assistant Manager
Smittys Bar
04.2022 - 01.2023
Team Leader
Panera Bread
07.2020 - 03.2022
High School Diploma -
Burlington Community School