Zoe Lindsey
Danville,IL
Summary
Driven by a strong work ethic and integrity, I excelled at Education Personnel Federal Credit Union by enhancing customer satisfaction and streamlining document processing. Leveraging skills in customer service and dispute resolution, I achieved notable improvements in client education and relationship building, contributing to a positive and efficient service environment.
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Education Personnel Federal CreditUnion
03.2021 - Current
- Helped many of our members every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Cashier
County Market
08.2017 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Radiology Tech
Danville Area Community College
Danville, IL05-2028
High School Diploma -
Danville High School
Danville, IL05-2019
Skills
- Customer service
- Customer assistance
- Relationship building
- Work ethic and integrity
- Patience and empathy
- Account management
- Dispute resolution
- Client education
- Document processing
Timeline
Member Service Representative
Education Personnel Federal CreditUnion
03.2021 - Current
Cashier
County Market
08.2017 - 03.2021
Associate of Applied Science - Radiology Tech
Danville Area Community College
High School Diploma -
Danville High School
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