Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zoe Leach

Mchenry

Summary

Working in a wide variety of positions since the age of 15 has left me with experience leading high-performing teams in dynamic environments. Although only my recent experiences are listed I am well-versed in developing service strategies tailored to customer needs and driving sales from my time spent in the working industry. I’m driven by a strong commitment to supporting both people and the planet, with a focus on organization and accuracy. I’m now seeking a long-term position with a company that values dedication and aligns more closely with my personal and professional goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Door-to-Door Athlete

Sunrun
10.2024 - Current
  • Made efforts to provide information and appointments educating homeowners on renewable energy.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close leads.
  • Leveraged knowledge and training to make accurate decisions quickly under pressure.
  • Maintained a positive and professional attitude on each door, even after rough conversations.
  • Developed a plan and route daily to maximize efficiency.
  • Attended training meetings to develop leadership skills, sales techniques, and keep motivated twice weekly.

Guest Service Representative

Thornton's Gas Service
02.2024 - Current
  • Provided exceptional customer service by greeting guests and responding to inquiries kindly.
  • Assisted customers with pump operation when needed while ensuring safety regulations were followed.
  • Followed company policies and procedures regarding security measures for protection against theft or fraud.
  • Handled customer complaints professionally by listening attentively to their concerns and finding solutions accordingly.
  • Maintained an accurate cash drawer by counting money, separating charge slips, coupons, and vouchers.
  • Managed inventory levels by restocking items and changing soda BIBs as needed throughout the day.
  • Maintained cleanliness of the store premises by sweeping floors and wiping down counters regularly.


Assistant Manager

Jersey Mike's Subs
04.2023 - 01.2024
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
  • Communicated with clients to address questions, concerns, and needs and provide quality customer care.
  • Tracked store inventories and replenished products according to demand.
  • Communicated with clients to address questions, concerns, and needs and provide quality customer service.
  • Established clear communication channels between staff members to ensure smooth workflow throughout the store.
  • Utilized knowledge to make recommendations and up-sell items according to customer needs.
  • Provided guidance and support to junior staff members during challenging situations.
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
  • Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
  • Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.

Education

Bachelor of Science - Ecology

Unity Environmental University
New Gloucester, ME
05-2028

High School Diploma -

Crystal Lake Central High School
Crystal Lake, IL
05-2017

Skills

  • Customer Relationship Management
  • Business Development Understanding
  • Staff Development
  • Time Management
  • Sales Strategies
  • Health and Safety Regulations
  • Professional Writing & Editing

Certification

  • Basset License Holder
  • ServSafe Certified
  • Formerly CPR & Lifeguard Certified

Timeline

Door-to-Door Athlete

Sunrun
10.2024 - Current

Guest Service Representative

Thornton's Gas Service
02.2024 - Current

Assistant Manager

Jersey Mike's Subs
04.2023 - 01.2024

Bachelor of Science - Ecology

Unity Environmental University

High School Diploma -

Crystal Lake Central High School

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Zoe Leach