Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Kiefer

Mascoutah

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Bartender

Bennie's Pizza Pub
Belleville, IL
08.2025 - 03.2026
  • Performed opening and closing duties such as setting up the bar, restocking supplies, and labeling food products.
  • Trained new staff on bartending techniques, service standards, and safety protocols.
  • Crafted innovative cocktail recipes enhancing customer experience and satisfaction.
  • Memorized and prepared all orders in a timely fashion.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Maintained cleanliness and organization of bar area in compliance with health regulations.

Server

Mascoutah Steak House
Mascoutah, IL
12.2021 - 07.2025
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Delivered exceptional customer service to enhance dining experiences and foster repeat business.
  • Followed health safety guidelines when preparing and serving food products.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Collaborated with kitchen staff to ensure timely order preparation and delivery.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Host

Buffalo Wild Wings
O'Fallon, IL
07.2020 - 05.2021
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Maintained cleanliness of the lobby area, including wiping down tables and chairs.
  • Accommodated guests with children and special needs to promote a comfortable dining experience.
  • Managed reservation system to optimize seating efficiency during peak hours.

Education

EMT Program -

Medstar Ambulance
Sparta, IL
12-2024

High School - undefined

Mascoutah High School
Mascoutah, IL
05-2022

Skills

  • Customer service
  • Strong multitasking
  • Outgoing personality
  • Clear and effective communication
  • Team player attitude
  • Complex Problem-solving
  • Memory retention

Timeline

Bartender

Bennie's Pizza Pub
08.2025 - 03.2026

Server

Mascoutah Steak House
12.2021 - 07.2025

Host

Buffalo Wild Wings
07.2020 - 05.2021

High School - undefined

Mascoutah High School

EMT Program -

Medstar Ambulance
Zoe Kiefer