Zoe Dodd
Glenwood,IL
Summary
Experienced operations coordinator skilled in warehouse management, team training, and customer service with a proven ability to increase efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Warehouse Lead
AMAZON FULFILLMENT CENTER
10.2021 - 10.2024
- Utilized material handling equipment responsibly, reducing workplace accidents and maintaining an organized warehouse layout conducive to efficient operations
- Demonstrated excellent problem-solving skills when addressing customer concerns, contributing to enhanced satisfaction rates
- Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality
- Reduced shipping errors by meticulously checking orders against packing slips before dispatching packages
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards
- Provided coaching and mentoring to employees.
Blogger
The Blogging Life
12.2017 - 03.2021
- Founded and managed a wellness blog, providing valuable insights, tips, and resources to a growing audience
- Demonstrated expertise in content creation, including articles, videos, and social media posts, focused on topics such as nutrition, fitness, mental health, and self-care
- Proven ability to engage and educate readers through informative and engaging content
- Developed and managed content for a blog website, utilizing SEO best practices to maximize reach
- Developed relationships with influencers to increase brand awareness online
- Utilized social media platforms to promote blog content for increased visibility
- Identified opportunities for guest posting on external websites and blogs
- Outlined and organize material accordingly
Virtual Assistant
EASY PEASY VA
11.2017 - 03.2021
- Founded and managed a thriving virtual assistant business, providing comprehensive administrative support to businesses across diverse online industries
- Demonstrated expertise in streamlining operations, optimizing efficiency, and enhancing productivity through effective task management and communication strategies
- Skilled in handling a wide range of administrative tasks, including email management, calendar scheduling, data entry, and customer support
- Known for delivering exceptional service and building strong client relationships based on trust and reliability
- Excels in problem-solving and adapting to evolving business needs
- Looking to leverage entrepreneurial and administrative skills to contribute to a dynamic organization's success
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
- Handled confidential information with total discretion
Education
Bachelor of Science (B.S.) - Health & Human Services
Western Governors University
Millcreek, Utah12.2026
High School Diploma -
PENN FOSTER HIGH SCHOOL
Scranton, PA01.2018
Skills
- Problem Resolution
- Relationship Building
- Organizational Solutions
- Communication
- Decision Making
- Teamwork
- Daring
- Supervisory experience
- Inventory control
- Performance monitoring
Timeline
Warehouse Lead
AMAZON FULFILLMENT CENTER
10.2021 - 10.2024
Blogger
The Blogging Life
12.2017 - 03.2021
Virtual Assistant
EASY PEASY VA
11.2017 - 03.2021
Bachelor of Science (B.S.) - Health & Human Services
Western Governors University
High School Diploma -
PENN FOSTER HIGH SCHOOL
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