Zoe Dlouhy
Elk Grove Village
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Business Optimization Lead
Versant Health
08.2025 - Current
- Managed and resolved over sixty escalations a month, working with different areas of the business such as claims, configuration, and sales.
- Owned and completed several projects, working cross functionally with other other teams.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Business Solutions Consultant
MetLife
10.2024 - 06.2025
- Developed new processes for 300+ associates, enhancing efficiency and communication.
- Led 30 Subject Matter Experts to support associates and implement process changes.
- Implemented data-driven strategies, improving client satisfaction and retention.
- Optimized client solutions, resulting in measurable improvements in service delivery.
- Developed customized workflows that streamlined project management processes, resulting in noticeable gains in team productivity and efficiency.
Client Service Consultant
MetLife
06.2021 - 10.2024
- Managed daily administrative services, enhancing client satisfaction and operational efficiency.
- Conducted workshops on systems and Excel, boosting team proficiency and resource utilization.
- Fostered strong internal and external relationships, streamlining issue resolution processes.
- Identified and implement process improvements, leading to measurable operational enhancements.
- Streamlined administrative processes, enhancing service efficiency and leading to noticeable gains in client satisfaction and issue resolution times.
Event Coordinator and Waitress
Main Event Entertainment
02.2016 - 01.2020
- Coordinated events for 300 guests, enhancing satisfaction through efficient planning.
- Created daily schedules, boosting team efficiency and workflow.
- Developed solutions with team, increasing client satisfaction and repeat business.
Education
Bachelor of Science - Operations Management and Marketing
University of Illinois Urbana-Champaign
Urbana-Champaign, IL, US05.2021
Skills
- Expertise in Excel
- Project planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Business analysis
Timeline
Business Optimization Lead
Versant Health
08.2025 - Current
Business Solutions Consultant
MetLife
10.2024 - 06.2025
Client Service Consultant
MetLife
06.2021 - 10.2024
Event Coordinator and Waitress
Main Event Entertainment
02.2016 - 01.2020
Bachelor of Science - Operations Management and Marketing
University of Illinois Urbana-Champaign