Resourceful Account Manager motivated by tough goals, skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service for the existing and new clients.
Overview
25
25
years of professional experience
Work History
Relocation
Self-employed
03.2022 - Current
Relocation from Russia to Israel
Establish life from beginning in a new place and new culture.
Organization of life and study for 3 children aged 16, 13, 12.
Study Hebrew in Ulpan at level ב+
Account Manager
Topsoe A/S, Denmark www.topsoe.com
03.2019 - 06.2022
Built and strengthened long-lasting client relationships based on accurate price quotes and technical understanding of customer's request.
Contract negotiations and follow up all further contract execution steps (payments, execution, logistics).
Educated customers on new products or services to increase customer engagement with brand.
Facilitated client satisfaction and renewed customer relations to drive growth.
Developed and implemented strategies to increase client retention.
Organized 4 new technologies and product presentations for customers.
Signed 1 MOU with customer to jointly develop and implement new green technology.
Participated in 15 new tenders, won 3 new contracts totaling 1,2 mio Euro.
Developed and approved 5y contract execution plans based on client's new installations plans and maintenance activities,
Successful day to day management of all existing 15 contracts (30 mio Euro) through COVID time, saved all problems incl logistics related problems, through upfront planning and proactive problem solving.
Superviser of House Construction
Self-employed
05.2015 - 03.2020
Supervision and management of family house construction
Managed and performed house construction process (500 sq m) from land acquisition, to develop design and architectural plans, engineering systems, receive approvals and permissions from government authorities, tendering contractors, procure materials, managing several teams on ground, quality control.
Family management
Developed effective communication and conflict resolution skills through communication of various issues with kids.
Demonstrated adaptability and resilience in managing emergencies, school closures, and schedule changes without impacting family responsibilities or commitments.
Volunteering in schools and executed 15 successful events for children of varying ages and interests in positive feedback from kids, teachers and parents.
Self-Employed
Mother of 4 Children
11.2013 - 03.2019
Developed effective communication and conflict resolution skills through communication of various issues with kids
Demonstrated adaptability and resilience in managing emergencies, school closures, and schedule changes without impacting family responsibilities or commitments.
Volunteering in schools and executed 15 successful events for children of varying ages and interests in positive feedback from kids, teachers and parents.
Marketing and Technical Service Manager
Haldor Topsoe A/S www.topsoe.com
01.1998 - 11.2013
Developed and followed up business relationship with around 10 accounts (mostly big fertilizer plants at territory of FSU).
Prepare and deliver company's technology and products presentations to clients (catalytic solutions for ammonia, hydrogen, methanol and sulfuric acid plants).
Contract negotiations and follow up contract execution.
Technical support to clients (products performance evaluations, technical support and management of client's team during reactor loading and catalysts reductions)
Communicated regularly with customers concerning performance data exchange, product performance prediction and product and technology implementation
Education
Master of Science - Physical Chemistry, Physics, Mathematics
Moscow Institute For Physics And Technology
Moscow, Russia
06.1997
Skills
Business Development and Planning
Product and Service Sales
Sales Forecasting
Business Negotiation
CRM like Salesforce
Client Relations
Presentations
My free time
I have a passion to running and mountain hiking. This is the way to recharge my internal battery and refresh.
Languages
Russian
Native language
English
Proficient
C2
Hebrew
Elementary
A2
German
Beginner
A1
Timeline
Relocation
Self-employed
03.2022 - Current
Account Manager
Topsoe A/S, Denmark www.topsoe.com
03.2019 - 06.2022
Superviser of House Construction
Self-employed
05.2015 - 03.2020
Self-Employed
Mother of 4 Children
11.2013 - 03.2019
Marketing and Technical Service Manager
Haldor Topsoe A/S www.topsoe.com
01.1998 - 11.2013
Master of Science - Physical Chemistry, Physics, Mathematics