Zhamil Kudaiberdi
Chicago,IL
Summary
Motivated professional with over 7 years of experience in the aviation industry, specifically with a leading global airline. Demonstrates exceptional communication skills and a strong commitment to delivering outstanding customer service. Excels in high-pressure situations and fast-paced environments. Possesses extensive knowledge of aviation safety, security, and first aid, including hands-on experience in handling emergency situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cabin Attendant
Qatar Airways
05.2018 - 07.2024
- Pre-flight Safety & Security checks to ensure aircraft is safe and ready for takeoff.
- Demonstrated the use of safety equipments and procedures, ensuring compliance with QCAA, ICAO and IATA regulations and guidelines.
- Worked closely with other departments such as ticketing, cargo, airport lounges, airport authorities and operations to ensure customers smooth and enjoyable travel experience.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members.
- Optimized seating arrangements based on changing circumstances and passenger makeup.
- Offered timely and skilled emergency response and performed CPR or first aid.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Answered questions regarding flight schedules, travel routes and arrival times.
- Provided boarding assistance to elderly, sick or injured people.
- Partnered with transportation operators to keep bus routes moving on time.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Learned and adapted quickly to new technology and software applications.
Senior Airport Customer Services Agent
Qatar Airways
10.2016 - 05.2018
- Provide exceptional customer service to passengers, ensuring a pleasant travel experience
- Informed clients of policies and procedures.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Front Desk Receptionist
Armani Hotel Dubai
12.2014 - 10.2016
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Built relationships with customers to encourage repeat business.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
Receptionist Administrator
Bear Hostels Moscow
03.2013 - 09.2013
- Built business related relationships with regular customers
- Answered guest queries in a polite and helpful manner.
- Acted as first point of contact and set appointments for prospective clients.
- Full product knowledge of all the hostel facilities and services.
- Looked after guests with special needs i.e
- Dietary requirements, allergies, mobility etc
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
Aviation
Qatar Airways Training Center
Qatar07-2018
M.D. -
Osh State University
Kyrgyzstan06-2017
Skills
- Over 10 years of customer service experience
- Knowledge of Aviation Safety & Security Procedures
- Brief knowledge of cultural awareness
- FAA regulations
- Adult AED and CPR
- Business class service
- Flight safety
- Sales expertise
- Hospitality service expertise
- Public speaking
- First aid
- Emergency response
Certification
- Certified First Aid Responder
- Cyber Security Awareness
- Aviation Security Threat Receipt
- Dangerous Goods
- General Security Training
- Handling Customers With Disabilities
- Premium Service Excellence Program
Languages
Russian
Full Professional
Turkish
Professional Working
Timeline
Cabin Attendant
Qatar Airways
05.2018 - 07.2024
Senior Airport Customer Services Agent
Qatar Airways
10.2016 - 05.2018
Front Desk Receptionist
Armani Hotel Dubai
12.2014 - 10.2016
Receptionist Administrator
Bear Hostels Moscow
03.2013 - 09.2013
Aviation
Qatar Airways Training Center
M.D. -
Osh State University
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