Zev Geffen
Modi'in
Summary
Dedicated Customer Success specialist with extensive experience in delivering positive solutions in an easy to understand. Committed to building and implementing strategies to create loyal and engaged customers. Especially strong ability to build rapport with all kinds of personalities and passionate about helping people.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Customer Experience Specialist
K Health
05.2021 - Current
- Managed a diverse range of open support cases within the Medical Operations Department, encompassing 1st level technical support, general policy inquiries, and billing/payment issues, ensuring timely and effective resolutions.
- Demonstrated expertise in account management, skillfully handling disputed payments and refund requests to maintain customer satisfaction and financial accuracy.
- Played a role in team development by training new members, enhancing their understanding of departmental procedures and fostering a collaborative work environment.
Customer Success Account Manager
RapNet
01.2019 - 01.2020
- Especially strong ability to build rapport with all kinds of personalities and passionate about helping people
- Committed to building and implementing strategies to create loyal and engaged customers
- Dedicated Customer Success specialist with extensive experience in delivering positive solutions in an easy to understand and compelling format.
Customer Support Manager
Zore Ltd
01.2018 - 01.2019
- Resolved ticket issues including technical support at or above a 90% rate
- Drove new product adoption, cross-sold and up-sold new products, and renewed subscriptions valued at $1m
- Established relationships and managed over 1,000 clients (onboarding & retention) in European market with turnover clients, services in 118 countries, and eight international offices.
Customer Success, Verification & Quality Assurance Manager
Networx Systems (Vernet Technologies)
01.2015 - 01.2018
- Tracked inventory and delivered detailed reports directly to CEO
- Collaborated with business development & marketing teams to build promotional campaigns, execute surveys, & promote social media
- Provided complex technical product support to thousands of global customers through email and chat
- Managed full cycle of sales and product delivery to individuals, retailers and distributors.
Customer Service Manager
Networx Systems
01.2009 - 01.2015
- Implemented and supervised QA standards within sales and QA departments
- Composed and implemented standard department email replies for common customer issues
- Developed and implemented Customer support best practices including training new employees in procedures.
Education
Liberal Arts
Pima Community College
Tucson, AZAutotronic Certification, Mechanics, Electronics & Diagnostics
Ministry of Industry, Trade & Labor
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NLP (Neuro-Linguistic Programming) Training Course
Skills
WooCommerceundefined
Timeline
Customer Experience Specialist
K Health
05.2021 - Current
Customer Success Account Manager
RapNet
01.2019 - 01.2020
Customer Support Manager
Zore Ltd
01.2018 - 01.2019
Customer Success, Verification & Quality Assurance Manager
Networx Systems (Vernet Technologies)
01.2015 - 01.2018
Customer Service Manager
Networx Systems
01.2009 - 01.2015
Liberal Arts
Pima Community College
Autotronic Certification, Mechanics, Electronics & Diagnostics
Ministry of Industry, Trade & Labor
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NLP (Neuro-Linguistic Programming) Training Course
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