Zenea Richards
Chicago,IL
Summary
Senior HR professional with proven track record in driving organizational success through strategic human capital management. Skilled in talent acquisition, employee relations, and performance management with strong focus on team collaboration and achieving results. Adept at navigating dynamic environments and fostering culture of continuous improvement. Known for reliability, adaptability, and results-driven approach.
Overview
17
17
years of professional experience
Work History
Senior Human Resources Manager- Retail Pharmacy
CVS HEALTH CORPORATION
Dallas, Texas
03.2020 - Current
- Led recruitment strategies to attract top talent across diverse business units.
- Developed and implemented training programs enhancing employee engagement and performance.
- Streamlined onboarding processes, improving efficiency and new hire satisfaction.
- Advised leadership on HR policies ensuring compliance with labor laws and regulations.
- Managed employee relations initiatives fostering a positive workplace culture.
- Mentored junior HR staff, enhancing team capabilities and performance outcomes.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Facilitated open forums between employees and management to foster trust-building dialogue and promote transparency.
- Developed promotional paths and succession plans.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Evaluated HR policies and procedures regularly, making recommendations for continuous improvement opportunities.
- Structured compensation and benefits according to market conditions and budget demands.
- Created programs to reduce turnover and improve employee engagement in daily business process.
- Developed customized training modules to address skill gaps and improve workforce capabilities.
- Developed tailored retention strategies for high-potential employees increasing loyalty commitment levels within the organization.
- Assessed employee knowledge, company strategic plans and market needs to improve training programs.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Played an instrumental role in M&A activities, effectively integrating teams from different organizations while minimizing disruptions to operations.
- Championed change management initiatives throughout the company, enabling smoother transitions during periods of growth or restructuring.
Senior Human Resources Business Partner
CVS HEALTH CORPORATION
Dallas, Texas
04.2017 - 03.2020
- Collaborated with leadership to align HR strategies with business goals.
- Developed and implemented employee engagement initiatives across multiple teams.
- Provided expert guidance on performance management and employee relations issues.
- Analyzed workforce trends to support strategic planning and decision-making.
- Managed recruitment processes, ensuring alignment with corporate diversity initiatives.
- Advised on compensation structures to attract and retain top talent.
- Led change management efforts during organizational restructuring activities.
- Developed and implemented HR strategies and initiatives aligned with the overall business strategy.
- Developed policies, procedures and programs that support company objectives while also complying with legal requirements.
- Coached managers on how to effectively manage their teams including providing feedback during performance reviews.
- Facilitated training sessions for managers on various leadership topics such as conflict resolution and team building.
- Performed exit interviews with departing employees to gain insight into their experience working at the company.
- Created job descriptions for all positions within the organization and updated them regularly when needed.
- Monitored employee satisfaction through surveys and focus groups in order to identify potential areas of improvement.
- Provided guidance to leaders on topics such as performance management, employee relations, policy interpretation, recruitment, compensation, benefits and organizational development.
- Organized team building events in order to foster better communication among staff members.
- Enhanced management and employee handling of situational issues with improved corrective actions, coaching and conflict management abilities.
Employee Relations Manager
Novo Nordisk Pharmaceuticals
Dallas, Texas
12.2014 - 03.2017
- Facilitated conflict resolution between employees and management.
- Developed employee engagement initiatives to enhance workplace culture.
- Managed employee grievances and conducted investigations as needed.
- Coordinated exit interviews to gather insights on employee experiences.
- Led workshops on diversity, equity, and inclusion for staff development.
- Facilitated new hire orientations, processed transfers and managed employee separations.
- Conferred with management to develop or implement personnel policies or procedures.
- Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
- Reviewed compensation data regularly to ensure fairness across the organization.
- Addressed conflicts between employees by providing mediation services.
- Organized team building events and activities that foster positive relationships between employees.
- Investigated, arbitrated and resolved employee complaints and issues.
Human Resource Generalist- NAM
Johnson & Johnson
Dallas
12.2008 - 12.2014
- Developed standard operating procedures to ensure compliance with safety regulations.
- Assisted in project planning and execution for various departmental initiatives.
- Designed onboarding programs to enhance employee engagement and retention.
- Facilitated training sessions for new hires on company policies and procedures.
- Identified opportunities for improvement in the onboarding process.
- Created and maintained onboarding materials such as handbooks, policies, and procedures.
- Managed employee records and maintained HR databases efficiently.
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Conducted employee hiring and exit interviews.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
- Participated in career fairs or recruiting events at local colleges and universities for talent acquisition.
Education
Master of Arts - Organizational Leadership
Texas A&M University
Commerce, TXBachelor of Arts - Organizational Leadership
Texas A&M University
Commerce, TXSkills
- HRIS implementation
- Employee engagement
- Conflict resolution
- Change management
- Compliance auditing
- Succession planning
- HR policies and procedures
- HR analytics
- Diversity and inclusion
Timeline
Senior Human Resources Manager- Retail Pharmacy
CVS HEALTH CORPORATION
03.2020 - Current
Senior Human Resources Business Partner
CVS HEALTH CORPORATION
04.2017 - 03.2020
Employee Relations Manager
Novo Nordisk Pharmaceuticals
12.2014 - 03.2017
Human Resource Generalist- NAM
Johnson & Johnson
12.2008 - 12.2014
Master of Arts - Organizational Leadership
Texas A&M University
Bachelor of Arts - Organizational Leadership
Texas A&M University