Zena Hallman
Palos Hills
Summary
Perceptive educator with solid record of accomplishment in attaining and surpassing targets during 26 year career. Solid relationship-builder with decisive approach to solving operational problems.
Overview
26
26
years of professional experience
Work History
Director of Manufacturing Support Services
The Container Store
03.2022 - Current
- Enhanced operational efficiency by streamlining support processes and implementing best practices.
- Developed comprehensive training programs for staff, resulting in increased proficiency and improved performance metrics.
- Established strong relationships with cross-functional teams, fostering a collaborative environment to achieve common goals.
- Led process improvement initiatives, identifying inefficiencies and recommending actionable solutions to drive positive change.
- Developed policies and procedures that adhered to industry regulations, ensuring compliance across all support functions.
- Developed and maintained strong partnerships with business operation teams to inspire change within defined processes and workflows.
- Enhanced CAD department efficiency by streamlining workflows and implementing process improvements.
- Mentored junior CAD designers, fostering professional growth and skill development.
- Collaborated with cross-functional teams to ensure seamless integration of design elements into final products.
- Created comprehensive training materials for new hires, expediting the onboarding process and ensuring familiarity with company protocols.
- Conducted regular meetings with team members to discuss progress, address challenges, strategize solutions for ongoing projects.
- Implemented drafting standards and coordinated software and hardware upgrades.
- Guided and directed 35-member CAD team to achieve operational and technical excellence.
- Collaborated with multidisciplinary teams to optimize design processes and ensure seamless integration of components.
- Mentored junior engineers on best practices in CAD software usage, contributing to a skilled and efficient team environment.
- Maintained up-to-date knowledge of industry trends and advancements in CAD software applications to ensure alignment with best practices and ongoing professional growth.
- Conducted comprehensive CAD software demonstrations, resulting in improved trainee comprehension of design concepts.
- Facilitated hands-on training sessions, allowing trainees to practice their skills while receiving immediate feedback.
- Created and oversaw Closet Pro training programs for all CAD users
- Developed lesson plans, instructional materials and written practice tests for Closet Pro training courses.
- Facilitated virtual, in-person and blended learning sessions.
Director of Sales and Marketing
Closet Works
01.2010 - 03.2022
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
- Managed a high-performing sales team, providing regular coaching and training to enhance their skills and performance.
- Collaborated with cross-functional departments to optimize product offerings and pricing strategies, increasing overall profitability.
- Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
- Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
- Established new distribution channels, expanding the company''s reach into untapped markets.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Suggested innovative ideas to increase sales and improve customer experience.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Assisted in updating training materials to ensure alignment with current industry standards and technology advancements.
- Used Cabinet Visions and Closet Pro to design training for 25 employees and increase company retention and productivity rates.
- Provided one-on-one support for struggling learners, helping them overcome challenges and achieve success in mastering CAD skills.
Sales Design Consultant
Closet Works
01.2003 - 12.2009
- Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
- Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
- Generated new leads by networking with potential clients, attending industry events, and leveraging social media platforms.
- Improved client satisfaction by providing timely and accurate follow-up on project progress.
- Streamlined the sales process by efficiently managing a pipeline of prospective clients from initial contact to project completion.
- Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
- Expanded clientele base by proactively seeking referrals from satisfied customers.
- Managed multiple projects concurrently while maintaining attention to detail and quality control throughout the design process.
Logistics Manager
Closet Works
01.2001 - 12.2002
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Meticulously tracked installations from origin to destination, proactively addressing any delays or issues that arose during transit.
- Monitored logistics performance and identified improvement opportunities.
- Coordinated installations to accomplish daily delivery requirements.
- Coordinated the dispatching of 25 Installers to accomplish daily installation requirements.
- Planned and supervised installs, services, and addons from production to end-user and scheduled daily and weekly routes.
- Selected, trained, and developed logistics personnel to achieve high-performing teams.
- Collaborated with manufacturing and supply chain management.
CAD Design Engineer
Closet Works
05.1998 - 12.2000
- Enhanced design efficiency by streamlining CAD workflows and implementing best practices.
- Optimized product designs for manufacturability, reducing production costs and lead times.
- Developed innovative design solutions, addressing complex engineering challenges and meeting designer requirements.
- Increased project accuracy by regularly updating CAD standards and templates for team use.
- Mentored junior designers, providing guidance on technical skills and industry knowledge.
- Improved client satisfaction by effectively communicating design concepts through detailed drawings and presentations.
- Reduced time spent on revisions by thoroughly reviewing designs for compliance with specifications and codes prior to submission.
- Streamlined design processes through the development of custom CAD tools and automated routines, increasing overall productivity.
- Provided technical support to other departments as needed for clarification or resolution of design issues.
- Used [Software] and [Software] to design floor plans, elevations and realistic renderings.
- Trained other drafters, technologists and technicians.
Education
Bachelor of Science - Nursing
University of Illinois At Chicago
Chicago, IL05.2002
Skills
- Business Growth
- Materials Planning
- Team Support
- Operational Efficiency
- Operational Improvements
- Process and Procedure Refinement
Timeline
Director of Manufacturing Support Services
The Container Store
03.2022 - Current
Director of Sales and Marketing
Closet Works
01.2010 - 03.2022
Sales Design Consultant
Closet Works
01.2003 - 12.2009
Logistics Manager
Closet Works
01.2001 - 12.2002
CAD Design Engineer
Closet Works
05.1998 - 12.2000
Bachelor of Science - Nursing
University of Illinois At Chicago
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