Zehrah Alhamdani
Niles
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Grocery Stocker
Amazon fresh
Morton Grove
08.2024 - 02.2026
- Stocked shelves with fresh products to maintain organization and accessibility.
- Maintained cleanliness of stock areas and aisles for safety compliance.
- Engaged with customers to provide assistance and answer product inquiries.
Customer Sales and Service Expert
Hertz Car Rental
Chicago
10.2023 - 07.2024
- Assisted customers with vehicle selection and reservation processes.
- Handled customer inquiries and resolved issues efficiently.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Assisted customers with product selection, queries, and complaints.
- Greeted customers and provided exceptional customer service.
- Increased profits by upselling and cross-selling to existing customers.
Airline Customer Service Agent
Frontier Airlines
Chicago
08.2022 - 08.2023
- Assisted passengers with check-in procedures and boarding processes.
- Resolved customer inquiries and complaints promptly and professionally.
- Managed luggage handling and ensured proper delivery to passengers.
- Communicated flight updates and gate changes to travelers effectively.
- Enforced airline policies and safety regulations consistently during service.
- Trained new staff on customer service protocols and airline procedures.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Resolved customer complaints in a timely manner.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
Wheelchair Assistant
Prospect
Chicago
03.2020 - 03.2021
- Assisted individuals with mobility challenges using wheelchairs and other mobility aids.
- Collaborated with healthcare professionals to ensure patient comfort and safety.
- Guided clients during transportation within facilities, enhancing their experience.
- Translated client documents between languages.
Education
Real Estate
Real Estate
03.2026 - 04.2026
X Ray Tech
College of Health
Chicago, IL 04.2022 - 04.2024
Mather High School
Chicago, ILSkills
- Passenger check-in support
- Gate assistance & boarding management
- Document verification (IDs, boarding passes)
- Crowd management
- Adaptability during flight delays or schedule changes
- Maintaining professionalism in stressful situations
- Bilingual in Arabic and English
- Excellent communication
- Patient assistance
- Stress management
Languages
Arabic
Native/ Bilingual
A1
Timeline
Real Estate
Real Estate
03.2026 - 04.2026
Grocery Stocker
Amazon fresh
08.2024 - 02.2026
Customer Sales and Service Expert
Hertz Car Rental
10.2023 - 07.2024
Airline Customer Service Agent
Frontier Airlines
08.2022 - 08.2023
X Ray Tech
College of Health
04.2022 - 04.2024
Wheelchair Assistant
Prospect
03.2020 - 03.2021
Mather High School