Zehra Hussain
Chicago
Summary
Results-oriented Business banker with an established record of building relationships with clients, and offering customized financial solutions. Skilled in determining the needs of businesses, arranging loans, and offering strategic counsel to assist them maximize cash flow and attain long-term financial success. Knowledgeable about the services offered and proficient in risk analysis, and portfolio management. Devoted to providing outstanding customer service, adhering to regulations, and proactively addressing issues in order to promote the expansion and financial stability of businesses. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
9
9
years of professional experience
Work History
Senior Banker
Bank of America
09.2022 - Current
- Educated customers on how to use online banking services effectively
- Developed long-lasting relationships with clients, resulting in expanded customer base and increased referrals.
- Conducted financial reviews with clients to identify opportunities for additional product offerings or improvements in their current situation.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Exceeded sales goals in accounts, credit cards and Loans on consistent basis.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Financial Assistance
PNC Bank
02.2018 - 03.2021
- Processed deposits, withdrawals, loan payments, and other financial transactions
- Explained banking products and services to potential customers
- Answered telephone inquiries regarding account balances, fees, or general information
- Helped customers open and close accounts, apply for loans, and make sound financial decisions.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
Sales Associate
Lord & Taylor
05.2016 - 09.2017
- Worked in all departments as floating sales associate
- Processing transactions and cash handling on register
- Controlled inventory in store
- Handled customer complaints in professional manner
- Maintained friendly and professional demeanor while interacting with customers and colleagues alike
- Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate
T.J.Maxx
03.2016 - 08.2017
- Processing transactions and cash handling on register
- Backroom processing inventory
- Provided accurate information about products, prices, and services
- Assisted customers with product selection, sizing, and styling
- Built relationships with customers to encourage repeat business
- Maintained up-to-date knowledge of store merchandise and policies
- Handled customer complaints in professional manner
- Maintained cleanliness of store environment including floors, windows, displays
- Helped customers find specific products, answered questions, and offered product advice.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts (B.A.) -
Columbia College
08.2024
Associate in Graphic Design -
Elgin Community College
01.2019
Skills
- Cash handling
- Communication skills
- Time management
- Multitasking
- Attention to detail
- Microsoft Word
- Microsoft Excel
- Microsoft Power
- Adobe Photoshop
- Problem solving
- Product and service sales
- Risk management policies
Languages
English
Urdu
Hindi
Timeline
Senior Banker
Bank of America
09.2022 - Current
Financial Assistance
PNC Bank
02.2018 - 03.2021
Sales Associate
Lord & Taylor
05.2016 - 09.2017
Sales Associate
T.J.Maxx
03.2016 - 08.2017
Associate in Graphic Design -
Elgin Community College
Bachelor of Arts (B.A.) -
Columbia College
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