Z'cani D. Ellis
Round Lake Park
Summary
PROFESSIONAL SUMMARY
Results-driven professional with a strong background in administrative operations, team leadership, employee support, and customer experience. Experienced in coordinating complex processes, improving workflows, supporting organizational goals, and building strong relationships with employees, clients, and leadership teams. Recognized for exceptional organization, communication, problem-solving, and the ability to successfully manage multiple priorities in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Language
Work History
Customer Service & E-Commerce Supervisor
Whole Foods
Vernon Hills, IL
03.2026 - Current
- Led daily customer service and e-commerce operations, managing workflows, order fulfillment, and service standards to deliver exceptional customer experiences.
- Supervised, coached, and developed team members through training, feedback, and performance support to maintain a high-performing team.
- Delegated responsibilities, prioritized daily tasks, and coordinated team efforts to meet operational goals and changing business needs.
- Fostered a positive and collaborative work environment by promoting teamwork, accountability, and open communication.
- Collaborated with store leadership, department teams, and external partners to resolve issues and improve operational efficiency.
- Identified process improvement opportunities to enhance workflow, accuracy, and overall customer satisfaction.
- Maintained compliance with safety, security, and company standards while supporting effective daily operations.
Sales Associate
Bath and Body Works, Gurnee, IL
Gurnee, IL
10.2018 - 06.2025
- Delivered exceptional customer experiences by identifying client needs, providing personalized recommendations, and building strong customer relationships.
- Developed a loyal customer base through proactive engagement, product knowledge, and effective communication strategies.
- Resolved customer concerns professionally and efficiently while maintaining a positive and welcoming environment.
- Supported daily store operations through organization, inventory management, merchandising coordination, and maintaining presentation standards.
- Assisted with onboarding and training new team members, providing guidance on customer service expectations, procedures, and company standards.
- Collaborated with leadership and team members to meet sales goals, improve customer satisfaction, and support overall business objectives.
Director Of Experience
Deer Park Village, Deer Park
Deer Park
05.2024 - 12.2024
- Planned and executed internal engagement initiatives, including quarterly team events and monthly continuing education programs to support employee development and organizational culture.
- Led onboarding processes for new team members, coordinating ADP setup, hiring documentation, and first-year employee support.
- Managed administrative HR functions, including payroll support, timecard approvals, employee status updates, compensation changes, and performance improvement documentation.
- Developed and implemented new systems and processes designed to improve team efficiency, communication, and overall operational success.
- Directed training initiatives by coordinating new hire training completion and annual compliance training requirements for team members.
- Served as a primary liaison for residents and families, coordinating move-in experiences, orientations, transitions of care, and ongoing community support.
- Managed resident onboarding processes, including contract coordination and relationship management throughout the resident experience.
Marketing/Sales Coordinator
Arbor Terrace, Highland Park, and Glenview, IL
Highland Park, Glenview, IL
12.2022 - 02.2024
- Coordinated resident move-in processes from initial planning through transition, ensuring accurate documentation, timely communication, and a smooth onboarding experience.
- Managed resident records, contracts, and required documentation while ensuring compliance with Illinois state guidelines and community standards.
- Served as the primary point of contact for incoming residents and families, answering questions, providing updates, and addressing concerns throughout the transition process.
- Collaborated with internal departments and external partners to coordinate logistics, prepare for arrivals, and support successful move-ins.
- Supported administrative operations through data management, documentation review, scheduling coordination, and follow-up communication.
- Built strong relationships with residents and families by providing personalized support and ensuring a positive first-year experience within the community.
Student Ambassador, Work study
College Of Lake County, Grayslake
Grayslake
01.2019 - 04.2019
- Supported incoming students through enrollment preparation by assisting with paperwork, orientation processes, and transition into college life.
- Guided prospective and new students through campus tours, providing information on academic resources, programs, and student services.
- Assisted students with course selection by helping them navigate class options and connect with appropriate campus resources.
- Provided guidance on financial aid processes and directed students to available support services.
- Served as a resource for students and families by answering questions, addressing concerns, and providing clear communication.
- Represented the College of Lake County as a student leader by promoting a welcoming campus environment and supporting student success initiatives.
Education
Associate of Arts - Human Resource
College Of Lake County
Grayslake, IL05-2026
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- ADP, Paylocity, UKG/Kronos, Dayforce
- Data Entry & Records Management
- Document Management
- Administrative Operations & Coordination
Software & Administrative Tools
Professional Skills
- Team Leadership & Training
- Employee & Client Onboarding
- Event Planning & Coordination
- Scheduling & Workflow Management
- Cross-Functional Communication
- Problem Solving & Process Improvement
Languages
American Sign Language
Limited Working
Timeline
Customer Service & E-Commerce Supervisor
Whole Foods
03.2026 - Current
Director Of Experience
Deer Park Village, Deer Park
05.2024 - 12.2024
Marketing/Sales Coordinator
Arbor Terrace, Highland Park, and Glenview, IL
12.2022 - 02.2024
Student Ambassador, Work study
College Of Lake County, Grayslake
01.2019 - 04.2019
Sales Associate
Bath and Body Works, Gurnee, IL
10.2018 - 06.2025
Associate of Arts - Human Resource
College Of Lake County