Zarina Masih
Bolingbrook
Summary
Dynamic professional with a proven track record at CUSD 200 and LEARN Behavioral, specializing in applied behavior analysis and team leadership. Excelled in fostering client self-advocacy and achieving a 20% rise in customer satisfaction at Starbucks. Skilled in behavior modification techniques and collaborative problem-solving, ensuring high standards and positive outcomes in challenging environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician/Behavior Technician/Teaching Assistant
Community Unit School District 200
02.2024 - Current
- Providing one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Communicating regularly with parents regarding student progress, behavior, and any concerns, maintaining positive relationships and fostering parental involvement.
- Aiding in delivering lessons under the direction of the teacher, including facilitating group activities and individualized instruction.
- Reducing maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Proving additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Registered Behavior Technician
LEARN Behavioral
10.2023 - Current
- Empowering clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developing rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Promoting positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Preventing instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Shift Supervisor
Starbucks
11.2016 - 09.2023
- Supervised team of 10+ partners, providing clear direction, coaching, and support to ensure a positive and safe work environment.
- Implemented streamlined process for inventory management, resulting in 8% decrease in product waste.
- Maintained consistent focus on customer connections resulting in 20% rise in customer satisfaction scores.
- Managed cash registers and oversaw cash handling procedures including till audits, safe counts, and change orders resulting in 99.9% accurate systems checks and no extra bank fees.
- Enforced high-quality standards for beverages and food items, resulting in 95% accuracy rate in product taste.
- Performed training programs for new hires making sure partners were well-versed in standards and protocols resulting in high employee retention rate.
Education
Master of Science - Special Education (Applied Behavior Analysis)
Arizona State University
Tempe, AZ05-2026
Bachelor of Arts - Family And Human Development
Arizona State University
Tempe, AZ05-2024
Skills
- Applied behavior analysis
- Collaboration with professionals
- Behavior modification techniques
- Employee training
Certification
- Registered Behavioral Technician (RBT)
- STA Paraprofessional Educator
Timeline
Registered Behavior Technician/Behavior Technician/Teaching Assistant
Community Unit School District 200
02.2024 - Current
Registered Behavior Technician
LEARN Behavioral
10.2023 - Current
Shift Supervisor
Starbucks
11.2016 - 09.2023
- Registered Behavioral Technician (RBT)
- STA Paraprofessional Educator
Master of Science - Special Education (Applied Behavior Analysis)
Arizona State University
Bachelor of Arts - Family And Human Development
Arizona State University
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