Zaria Hubbard
Chicago
Summary
Dynamic customer support professional with extensive experience at Grainger, adept in Zendesk and data entry. Proven ability to enhance customer satisfaction through effective communication and time management. Recognized for resolving complex inquiries and streamlining processes, ensuring a seamless customer experience. Committed to delivering exceptional service and fostering positive relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CUSTOMER SUPPORT
GRAINGER
05.2022 - Current
- Assisting customers with inquiries regarding status on orders, via emails, fax, and scanned documents
- Data entry to process updates to customers contact and account information
- Answer, screens calls in a timely manner or route to other company departments, for assistance.
- Placing orders and providing lead time for customers
- Labeling case with correct title in SF
- Assist with special projects that will include an overall responses to customers experience.
APPRAISAL DESK
GUARANTEED RATE
08.2021 - 05.2022
- Answer, screen and track appraisal orders in a timely manner, via emails.
- Provided callers with accurate information for escalated service request and resolving the issue.
- Called appraiser to schedule inspections and updated worksheet with findings regarding Inspection
- Communicated and sent comments to various managers, POD and appraisers regarding update on orders.
CALL CENTER REP
GRUBHUB
08.2019 - 10.2020
- Set up direct deposits, credit inquiries, and explaining Grub hub contracts and commissions.
- Maintained inbound and outbound calls in a timely manner.
- Researched and navigated through systems, providing accurate information to callers regarding questions and inquiries.
- Responded to emails and tickets.
- Updated menu, delivery boundaries, restaurant contact info, and phone order commissions.
- Troubleshooted order hub device
CALL CENTER REP
CHA
05.2017 - 08.2019
- Provided professional customer service and provided accurate information to caller, by navigating through the Yardi systems, regarding questions and concerns.
- Answered inbound and outbound calls and responded to emails from participants and managers.
- Maintained, copied and scanned all participants paperwork and documentation via spreadsheets, excel reports, and invoices.
- Called residents with upcoming appointments.
ASSOCIATE
POTBELLY
03.2017 - 06.2019
- Greeted customers, provided fast, friendly, and efficient customer service.
- Demonstrated and reinforced behaviors and values.
- Prepared customer meals accurately.
- Maintained a clean and safe environment.
Education
High School Diploma -
Rauner College Prep
06-2016
Some College (No Degree) - Business Administration
Northeastern Illinois University
Chicago, ILSkills
- Zendesk
- Microsoft Office Suites
- Google Docs
- Wiki
- MSP
- Salesforce
- Yardi
- SOE
- SAP
- Data entry
- Time management
Certification
- Chicago Housing Authority-Housing Specialist
Timeline
CUSTOMER SUPPORT
GRAINGER
05.2022 - Current
APPRAISAL DESK
GUARANTEED RATE
08.2021 - 05.2022
CALL CENTER REP
GRUBHUB
08.2019 - 10.2020
CALL CENTER REP
CHA
05.2017 - 08.2019
ASSOCIATE
POTBELLY
03.2017 - 06.2019
High School Diploma -
Rauner College Prep
Some College (No Degree) - Business Administration
Northeastern Illinois University
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