Zaria Hallman
Normal
Summary
I offer a proven track record in customer service and employee training at McDonald's. I am skilled in developing training materials and enhancing team performance. I excel in fostering relationships and driving sales. I have excelled at cash handling and team leadership. I am committed to delivering exceptional service and continuous improvement in any organization.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonald's
03.2024 - 11.2025
- Developed and implemented training materials for new crew members to enhance onboarding experience.
- Facilitated skill development workshops focused on operational procedures and customer service excellence.
- Monitored crew performance to ensure adherence to safety compliance and operational standards.
- Provided ongoing support and feedback to team members to foster continuous improvement.
- Delivered exceptional customer service and supported positive brand experience.
Member Sales Representative
Planet Fitness
07.2023 - 01.2024
- Developed strong relationships with potential members through personalized outreach and follow-up communications.
- Maintained accurate records of member inquiries and feedback to improve service delivery.
- Collaborated with management to enhance sales strategies based on member feedback.
Retail Sales Associate
Discovery Clothing
04.2022 - 01.2023
- Assisted customers in finding products that met their needs and preferences.
- Processed sales transactions accurately and efficiently, ensuring customer satisfaction.
- Participated in promotional activities to boost store visibility and sales.
Education
Bachelor of Science - Communications
Illinois State University
Normal, Illinois, IL12-2026
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 13 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Crew Trainer
McDonald's
03.2024 - 11.2025
Member Sales Representative
Planet Fitness
07.2023 - 01.2024
Retail Sales Associate
Discovery Clothing
04.2022 - 01.2023
Bachelor of Science - Communications
Illinois State University