Zanayha Mitchell
Willowbrook
Summary
Skilled in providing direct patient care, delivering excellent customer service, maintaining safety standards, and working efficiently in fast-paced environments. Strong communication, teamwork, and problem-solving abilities with a proven track record of multitasking and maintaining professionalism under pressure. Dedicated to delivering quality service and contributing positively to team success.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Central DuPage Hospital
Winamac
01.2025 - Current
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and mobility support.
- Prepared and maintained patient rooms for procedures and examinations.
- Documented patient care tasks accurately in electronic health records.
- Educated patients on health management and wellness practices.
- Cleaned and sterilized medical equipment according to hospital protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Provided direct patient care and assistance to healthcare team members.
- Helped create a safe environment by following infection control policies.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
Cashier / Customer Service Representative
Walmart
Darien
06.2023 - Current
- Working As A Team Member Performing Cashier Duties, Product Assistance And Keeping The Workplace Clean
- Complete Sales Transactions Of Different Types
- Providing Timely, Effective and Empathetic Support
- Answering Product Questions And Helping Customers With Returns
- Teaching New Team Members About Customer Service, Company Policies And Systems
Security Assistant
Western Illinois University
Macomb
08.2021 - 05.2023
- Monitored campus safety and security procedures during events and daily operations.
- Assisted in training new security personnel on protocols and emergency response.
- Conducted regular patrols throughout university facilities to ensure safety compliance.
- Managed access control systems, ensuring authorized entry to restricted areas.
- Provided excellent customer service, addressing inquiries from students and visitors effectively.
- Created reports summarizing all daily occurrences related to security operations.
- Participated in training sessions on topics such as active shooter response, workplace violence prevention.
Associate
Mcdonald's
Darien
02.2019 - 06.2019
- Preparing Food And Drinks To Safety Standards
- Maintain High Cleanliness and Hygiene Standards In All Areas
- Provide Fast, Efficient Service to Customers
- Working Together As A Collective Team
- Taking Orders And Processing Payments
- Handling Tasks In A Fast-Paced Environment
Education
High School Diploma -
Hinsdale South High School
Darien, ILWestern Illinois University
Macomb, ILSkills
- Strong Effective Communication
- Teamwork
- Patience
- Emotional Intelligence
- Cash Handling
- Adaptability & Flexibility
- Time Management
- Stamina
- Critical Thinking
- Consistency
- Creativity
- Problem Solving
- Organization
- Determination
- Fast Paced
- Relationship Building
- Can Work Independently
- Electronic health records
- Vital signs monitoring
- Patient education
- Customer relationship management
- Team collaboration
- Security protocols
- Problem solving
- Specimen collection
- Surveillance monitoring
- Emergency response
- Safety compliance
- Report writing
- Security protocol training
- Conflict resolution
- Decision making
- Security systems operation
- Emergency preparedness
- Security screenings
Timeline
Patient Care Technician
Central DuPage Hospital
01.2025 - Current
Cashier / Customer Service Representative
Walmart
06.2023 - Current
Security Assistant
Western Illinois University
08.2021 - 05.2023
Associate
Mcdonald's
02.2019 - 06.2019
High School Diploma -
Hinsdale South High School
Western Illinois University