Zamaria Russell
Summary
Detail-oriented professional with over 8 years in customer service, healthcare administration, and escrow support. Thrives in hybrid and remote settings while ensuring accuracy in fast-paced environments. Currently pursuing a career as an Ultrasound Technician, integrating technical skills with patient-centered care.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Avient Corp
06.2023 - Current
- Deliver exceptional service and support to B2B clients in the colorants industry, ensuring timely order processing and resolution of complex product inquiries.
- Coordinate with production, logistics, and sales teams to fulfill customer requirements efficiently.
- Managed customer data, orders, and communication history using SAP and CRM tools to enhance service delivery.
- Handled high volume of calls and emails, ensuring accurate and professional responses to customer inquiries.
- Collaborated with team to streamline remote workflow processes, fostering a supportive team culture.
- Collaborated with team members to resolve complex customer issues.
- Assisted in training new staff on customer service protocols and tools.
- Maintained product knowledge to effectively address customer concerns.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Escrow Assistant
Chicago Title
02.2018 - 06.2021
- Maintained compliance with state and federal regulations, accurately preparing closing statements and processing title documents.
- Supported escrow officers in closing real estate transactions, ensuring all documents and funds were properly handled and recorded.
- Coordinated communication between buyers, sellers, lenders, and agents to ensure timely closings.
- Prepared escrow documents for smooth transaction processes.
- Managed file organization for timely access to escrow records.
- Performed site searches and resolved discrepancies, playing a key role in avoiding delays.
- Organized files for efficient access to escrow records, supporting prompt transaction completion.
- Reviewed contracts for compliance and accuracy, contributing to smooth transaction processes.
Patient Access Specialist
UChicago Medicine AdventHealth La Grange
08.2016 - 02.2018
- Streamlined patient registration process, ensuring timely access to healthcare services for patients.
- Registered and admitted patients, verifying insurance coverage and obtaining necessary authorizations.
- Verified insurance information to ensure accurate patient records and eligibility.
- Guided patients in preparing necessary documentation for visits, reducing delays and improving visit efficiency.
- Delivered high-quality customer service in fast-paced hospital environment, enhancing patient satisfaction.
- Ensured accuracy of patient information and compliance with HIPAA regulations.
- Worked closely with medical and administrative staff to streamline the admissions process.
- Applied HIPAA privacy and security regulations while handling patient information.
- Attended training sessions on new technologies and software updates impacting the registration process.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Aquarius Institute
Des Plaines, IL 01.2027 - 06.2028
Skills
- Customer Service
- Customer Engagement
- Customer satisfaction
- Order Processing
- Issue Resolution
- Conflict Resolution
- Team collaboration
- Effective communication
- Data entry
- Data Management
- Microsoft Excel
- Inventory Tracking
- Problem solving
- Critical thinking
- Persuasive Communication
- Regulatory compliance
Languages
English, Fluent
Timeline
Associate of Applied Science - Diagnostic Medical Sonography
Aquarius Institute
01.2027 - 06.2028
Customer Service Representative
Avient Corp
06.2023 - Current
Escrow Assistant
Chicago Title
02.2018 - 06.2021
Patient Access Specialist
UChicago Medicine AdventHealth La Grange
08.2016 - 02.2018