Zainab Siddiqi

• Overseeing Daily Operations: Successfully managing all aspects of daily tour operations, including scheduling, route planning, and ensuring vehicle readiness.
• Leading a High-Performing Team: Supervising and mentoring drivers, guides, and administrative staff, fostering a culture of collaboration and excellence.
• Delivering Exceptional Customer Experiences: Resolving customer inquiries and complaints efficiently, ensuring every guest enjoys a seamless and memorable tour experience.
• Driving Sales and Marketing Efforts: Actively collaborating with marketing teams to promote tours, boost ticket sales, and expand the customer base.
• Managing Budgets and Financial Goals: Monitoring budgets and financial performance, consistently meeting revenue targets while controlling costs.
• Ensuring Regulatory Compliance: Maintaining full compliance with transportation, safety, and tourism regulations, safeguarding both customer and company interests.
• Analyzing and Reporting Performance: Preparing and presenting operational reports to identify trends, improve efficiencies, and inform strategic decisions.
• Handling Crisis Situations Effectively: Demonstrating strong problem-solving skills by addressing emergencies, such as vehicle issues or unexpected disruptions, with minimal impact on operations.
• Building Strategic Partnerships: Cultivating relationships with local attractions, vendors, and community organizations to enhance the company's service offerings.
• Developing and Training Staff: Implementing ongoing training programs to upskill employees and ensure a consistent, high-quality customer experience.

• Patient Information Management: Accessed and maintained patient information across various software applications while ensuring strict confidentiality and compliance with HIPAA regulations.
• Appointment Coordination: Scheduled and confirmed patient appointments and procedures with patients and healthcare professionals to ensure seamless operations.
• Data Documentation: Documented and managed patient information accurately within computerized systems to maintain data integrity.
• Customer Service and Issue Resolution: Responded to patient inquiries and complaints, providing timely resolutions to enhance the overall patient experience.
• Patient Registration: Verified and updated patient records to ensure accuracy in computer systems and patient charts.
• Collaboration and Coordination: Worked closely with patients and healthcare professionals to meet patient needs and improve care delivery.
• Records Management: Obtained proper authorization and identification to release confidential medical records in accordance with policies and regulations.
• Anticipating Patient Needs: Provided proactive and helpful assistance to patients and their families, fostering a supportive environment.
• Technology Utilization: Leveraged technology and specialized software to maximize productivity and efficiency in daily operations.
• Relationship Building: Cultivated positive relationships with patients, contributing to improved satisfaction scores and the delivery of high-quality care.

• Patient Chart Preparation: Pulled patient charts for upcoming appointments to ensure timely access to necessary information.
• Pre-Authorization Management: Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
• Pre-Appointment Assistance: Assisted patients in completing pre-appointment paperwork and provided guidance for preparation.
• Appointment Coordination: Helped patients cancel, reschedule, and confirm appointments while preventing double bookings and scheduling appropriately.
• Patient Communication: Instructed patients on how to prepare for appointments and followed up on necessary medical tests and procedures.
• Phone and Message Handling: Answered phone calls, took messages, and routed calls and correspondence to appropriate medical staff.
• Data Management: Updated patient information in databases, compiled and coded data, and adhered to confidentiality and HIPAA requirements.
• Insurance Coordination: Reviewed medical insurance details with patients, processed copays, and informed them of uncovered fees.
• Front Office Management: Managed front office tasks, including customer service, appointment management, billing, and administrative responsibilities to streamline operations.
• Patient Interaction: Greeted patients and visitors, determined the purpose of visits, and directed them to appropriate staff with professionalism and compassion.
• Document Handling: Filed appointment documents, organized clerical supplies, and transmitted medical records through mail, email, or fax.
• Claims Processing: Completed insurance and claim forms accurately to ensure efficient billing processes.
• Patient Interviews: Conducted patient interviews to complete case histories and intake forms.
• Confidential Communication: Maintained privacy and communicated with patients with empathy while safeguarding medical information.

Scheduled patient appointments, diagnostic tests, and therapy sessions while applying appropriate workflows and protocols

• Handled high-volume inbound calls, addressing patient inquiries related to behavioral and cognitive therapy services

• Simultaneously gathered and entered patient information into VALANT IO and Windows-based systems with accuracy and efficiency

• Registered patients and verified insurance eligibility, clearly communicating financial responsibilities to patients

• Maintained compliance with HIPAA regulations when handling patient information and interacting with families

• Utilized Microsoft Excel, Outlook, and Windows platforms to manage scheduling, documentation, and communication

• Collected electronic signatures from new patients initiating therapy through secure systems

• Managed referrals and prior authorizations to ensure timely and coordinated care

• Contacted insurance providers to verify patient coverage, benefits, and authorization requirements

• Clearly explained insurance benefits and coverage details to both patients and therapists to align care plans

• HIPAA Compliance: Applied HIPAA privacy and security regulations while managing patient information to ensure confidentiality and compliance.
• Patient Registration: Verified demographics and insurance information to accurately register patients in the computer system.
• Records Management: Organized and maintained patient records by updating and collecting personal and financial information.
• Insurance Coordination: Processed patient responsibility estimates determined by insurance during pre-registration.
• Reference Material Updates: Maintained up-to-date reference materials, including Medicare, Medicaid, and third-party payer requirements, policies, and accepted insurance plans.
• Registration Procedures: Completed patient registration by expertly inputting data to meet provider, facility, and legal requirements.
• Patient Communication: Explained policies, procedures, and services to patients to ensure clear understanding.
• Staff Collaboration: Worked closely with clinical and administrative staff to address patient needs and improve service delivery.
• Relationship Building: Cultivated positive relationships with patients, contributing to improved satisfaction scores and care outcomes.
• Issue Resolution: Received and directed patient inquiries and complaints to appropriate medical staff for resolution.
• Patient Instruction: Provided clear guidance to patients on policies, required actions, and preparation for appointments and procedures.

• Assisted eligible individuals with the application process for the IBCCP, ensuring proper documentation and eligibility verification

• Conducted in-person consultations to guide patients through program services and screening procedures

• Represented the program at awareness campaigns and fundraising events to promote early cancer detection

• Coordinated and scheduled medical appointments for patients, including primary care and mammogram screenings

• Managed high-volume phone communication and ensured timely follow-up with patients and healthcare providers

• Transmitted appointment details to hospitals via fax and email, maintaining accurate and confidential records

• Liaised with hospitals to confirm mammogram appointments and streamline patient access to care

• Provided support to cancer patients applying for Medicaid, offering guidance through the enrollment process