Zainab Akram
Chicago
Summary
Dynamic Urgent Care Medical Assistant at Medical Express Clinic with expertise in phlebotomy and patient data management. Proven ability to collaborate effectively with healthcare teams while delivering exceptional patient care. Certified in BLS, I excel in critical thinking and thrive in fast-paced environments, ensuring efficient and accurate medical support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Urgent Care Medical Assistant
Medical Express Clinic
Skokie
07.2024 - Current
- Utilizing skills in phlebotomy and performing electrocardiograms (EKGs).
- Practicing procedures: ear irrigations and cerumen removal.
- Administering vaccinations and medications through injections (intradermal, intramuscular).
- Familiarity with electronic medical records (EMRs) and patient management systems.
- Performing and processing basic lab tests (e.g., urinalysis, blood tests).
- Managing patient intake and insurance verification.
- Collaborating with Nurse Practitioners, PAs, and other healthcare professionals
EMT-B
Medical Express Ambulance Services
Chicago
05.2023 - Current
- Assess patient’s conditions through physical examination and patient assessments
- Interrogating with patients among diverse illnesses including respiratory, cardiac, psych, etc.
- Recognizing critical care scenarios such as strokes, seizures, etc.
- Lifting and moving patient
- Maintaining medical equipment and supplies
EMT-B
Event Medical Solutions
Chicago
05.2023 - 01.2024
- Utilizing oxygen supplies: nebulizers, nasal cannula, oxygen masks, and tanks.
- Provided basic life support such as CPR, wound dressing, splinting, and back boarding.
- Monitored vital signs including pulse rate, respiration rate, temperature, and blood pressure.
COVID-19 Tester/Data Entry Employee
Doctor's General Laboratory
Park Ridge
11.2021 - 02.2022
- Entered the data of COVID testing information for individuals being tested and labeled samples.
- Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
Barista/Cashier
Dunkin Donuts
Chicago
07.2021 - 09.2021
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Efficiently worked under morning rushes to prepare coffees, lattes, refreshers, and more.
Laboratory Employee
Prism Health Lab
Chicago
05.2021 - 07.2021
- Helped swab patients for PCR and rapid antigen tests, and sent results.
- Input incoming patient profiles into the computer, integrated with a COVID test site.
- Translated into Urdu, Hindi, or Punjabi among the population of South Asian patients.
Retail Associate
Old Navy
Lincolnwood
07.2020 - 04.2021
- Practicing customer service through effective communication and product knowledge
- Meeting or exceeding sales goals and KPIs set by management
- Handling multiple tasks at once—assisting customers, managing inventory, ringing up sales, and maintaining store organization
Education
Bachelor of Science - Biochemistry
Loyola University Chicago
Chicago, IL05.2024
Skills
- Time management abilities
- Medical terminology
- Phlebotomy procedures
- Patient data management
- Customer service
- Team collaboration
- Critical thinking
- Clinical and administrative support
- Certified in basic life support (BLS)
- Laboratory techniques
Certifications Skills Languages Volunteer Activities
Certified in Basic Life Support, Emergency Medical Technician (EMT), Proficient in Word, Excel, and PowerPoint, Fluent in Urdu, Punjabi, Hindi, Hyderabadi, Intermediate-level Spanish, Lollapalooza with Event Medical, Chicago Marathon Run, Indo-Pak American Center (as voter registration helper), Tutored English to adult learners
Activities
- Pakistan Student Association, 09/22, 05/24
- Muslim Student Association, 01/21, 05/24
Languages
Punjabi
Professional
Urdu
Professional
Hindi
Professional
Spanish
Elementary
Certification
American Heart Association - Basic Life Support (May, 2025)
Timeline
Urgent Care Medical Assistant
Medical Express Clinic
07.2024 - Current
EMT-B
Event Medical Solutions
05.2023 - 01.2024
EMT-B
Medical Express Ambulance Services
05.2023 - Current
COVID-19 Tester/Data Entry Employee
Doctor's General Laboratory
11.2021 - 02.2022
Barista/Cashier
Dunkin Donuts
07.2021 - 09.2021
Laboratory Employee
Prism Health Lab
05.2021 - 07.2021
Retail Associate
Old Navy
07.2020 - 04.2021
Bachelor of Science - Biochemistry
Loyola University Chicago
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