Zain Kidwai
Matteson
Summary
Taproom Manager at Soundgrowler Brewing CO with a proven track record of enhancing sales and nearly doubling membership through innovative strategies and customer relations. Skilled in training staff and performance monitoring, I drive sales growth while ensuring operational excellence and fostering a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Taproom Manager
Soundgrowler Brewing CO
Tinley Park, IL
04.2021 - Current
- Maintain and guiding staff in keeping our Taproom clean, functioning, and organized.
- Training and teaching bar staff on beer, beer styles, draft system, and communication with customers.
- Cleaning the draft system on a bi weekly basis.
- Keeping track of our Membership program and updating the Members on new releases and events.
- Updating Menus and Menu Boards.
- Work with Assistant Taproom Manager on scheduling and inventory.
- Work with Event Coordinator on making sure days with events were run smoothly whether that meant finding additional coverage or working it myself.
- General Maintenance around Taproom including but not limited to fixing the Draft System, repairing Sinks, toilets, and doors, and Deep Cleaning including Coolers, Bathrooms, and Bar.
- Improved our old Membership Program and incentivized customers top join nearly doubling our Memberships.
- Since starting the Management position and working with the other departments, sales in our Taproom have been steadily increasing on a year to year basis.
- Created different spreadsheets to help track sales, events, and beer performances.
- Created different SOPs for new staff and checklists to help ensure any shift is able to run smoothly.
- Moved Company over to use Slack and offered help in creating different channels to help keep communication efficient which is still used to this day.
Overnight Stocker
Meijer
Homer Glen, IL
09.2019 - 03.2021
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Shift Leader
Potbelly's Sandwich Shop
New Lenox, IL
01.2013 - 01.2017
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Education
No Degree - Emergency Medicine
Moraine Valley Community College
Palos Hills, IL08-2019
High School Diploma -
Carl Sandburg High School
Orland Park08-2012
Skills
- Creating different Sales Strategies
- Customer relations
- Training and Developing staffs skills
- Menu updating
- Performance monitoring
- Scheduling coordination
- Problem-solving
- Outgoing personality
Timeline
Taproom Manager
Soundgrowler Brewing CO
04.2021 - Current
Overnight Stocker
Meijer
09.2019 - 03.2021
Shift Leader
Potbelly's Sandwich Shop
01.2013 - 01.2017
No Degree - Emergency Medicine
Moraine Valley Community College
High School Diploma -
Carl Sandburg High School