Zain Kidwai
Matteson
Summary
Taproom Manager at Soundgrowler Brewing CO with a proven track record of enhancing sales and nearly doubling membership through innovative strategies and customer relations. Skilled in training staff and performance monitoring, I drive sales growth while ensuring operational excellence and fostering a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Taproom Manager
Soundgrowler Brewing CO
04.2021 - Current
- Maintain and guiding staff in keeping our Taproom clean, functioning, and organized.
- Training and teaching bar staff on beer, beer styles, draft system, and communication with customers.
- Cleaning the draft system on a bi weekly basis.
- Keeping track of our Membership program and updating the Members on new releases and events.
- Updating Menus and Menu Boards.
- Work with Assistant Taproom Manager on scheduling and inventory.
- Work with Event Coordinator on making sure days with events were run smoothly whether that meant finding additional coverage or working it myself.
- General Maintenance around Taproom including but not limited to fixing the Draft System, repairing Sinks, toilets, and doors, and Deep Cleaning including Coolers, Bathrooms, and Bar.
- Improved our old Membership Program and incentivized customers top join nearly doubling our Memberships.
- Since starting the Management position and working with the other departments, sales in our Taproom have been steadily increasing on a year to year basis.
- Created different spreadsheets to help track sales, events, and beer performances.
- Created different SOPs for new staff and checklists to help ensure any shift is able to run smoothly.
- Moved Company over to use Slack and offered help in creating different channels to help keep communication efficient which is still used to this day.
Overnight Stocker
Meijer
09.2019 - 03.2021
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Shift Leader
Potbelly's Sandwich Shop
01.2013 - 01.2017
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Education
No Degree - Emergency Medicine
Moraine Valley Community College
Palos Hills, IL08-2019
High School Diploma -
Carl Sandburg High School
Orland Park08-2012
Skills
- Creating different Sales Strategies
- Customer relations
- Training and Developing staffs skills
- Menu updating
- Performance monitoring
- Scheduling coordination
- Problem-solving
- Outgoing personality
Timeline
Taproom Manager
Soundgrowler Brewing CO
04.2021 - Current
Overnight Stocker
Meijer
09.2019 - 03.2021
Shift Leader
Potbelly's Sandwich Shop
01.2013 - 01.2017
No Degree - Emergency Medicine
Moraine Valley Community College
High School Diploma -
Carl Sandburg High School
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