Zael Zuniga
Cicero
Summary
Detail-oriented property management and customer service professional with over 3 years of experience in maintenance coordination and operations support within a multi-property environment. Skilled in Salesforce, vendor coordination, work order management, and resident communication. Strong background in customer service, call center support, and financial report review, with the ability to manage multiple priorities while maintaining high service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Maintenance Office Assistant
Fernwood Communities
01.2023 - Current
- Provided 3+ years of support in a maintenance office environment, assisting with daily operational tasks across multiple residential properties.
- Managed and tracked maintenance work orders, ensuring timely completion and accurate documentation.
- Coordinated with external vendors and contractors, including pest control providers, to schedule services across multiple properties.
- Maintained clear communication between maintenance teams, property management staff, and service vendors to ensure efficient operations.
- Communicated regularly with vendors to confirm appointments, resolve service issues, and maintain service quality.
Contact Center Associate
MAC Property Management
08.2021 - 12.2022
- Delivered 1.5 years of customer service support in a call center environment, assisting residents and prospective tenants.
- Handled high volumes of inbound calls while maintaining professional communication and problem-solving skills.
- Addressed resident concerns, maintenance inquiries, and general property questions in a timely and professional manner.
- Provided information to prospects regarding property services and directed them to appropriate departments.
- Utilized Salesforce to manage customer interactions, track service requests, and maintain accurate records.
- Reviewed and interpreted ledger reports to assist with account inquiries and financial tracking.
Education
High School Diploma -
J. Sterling Morton East High School
Cicero, ILSkills
- Salesforce CRM
- Maintenance Coordination
- Work Order Management
- Vendor & Contractor Communication
- Property Operations Support
- Customer Service & Resident Relations
- Call Center Support
- Ledger & Financial Report Review
- Multi-Property Coordination
- Problem Solving & Issue Resolution
Certification
- Osha Certified License - 2018
Osha Certified
Successfully completed 30-hour OSHA safety training in high school, focusing on workplace hazard recognition, safety protocols, and maintaining safe work environments in maintenance and construction settings.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Maintenance Office Assistant
Fernwood Communities
01.2023 - Current
Contact Center Associate
MAC Property Management
08.2021 - 12.2022
High School Diploma -
J. Sterling Morton East High School