Zack M. Gardner
Normal
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Subway
09.2022 - Current
- Managed high-volume customer interactions with efficiency and professionalism
- Resolved issues quickly, ensuring customer satisfaction
- Trusted with autonomy to complete new tasks
Server
Pizza Ranch
06.2021 - 09.2022
- Trained new employees on procedures
- Resolved customer concerns, leaving positive impressions
Education
B.S. - Business Information Systems
Illinois State University
Normal, IL05.2026
Associate in Arts -
Heartland Community College
Normal, IL05.2024
Skills
- EXCEL (PivotCharts, financial statements), MS Project (Gantt charts), Visio (DFDs, ERDs), Access (database design), Word, PowerPoint, Visual Studio (VBNET, SQL basics)
- SQL for Data Science – University of California, Davis (Coursera), Sept 2025
- Comprehensive Microsoft Excel – Udemy (Instructor: Jordan Hudgens), Feb 2025
Certification
- SQL for Data Science – University of California, Davis (Coursera), Sept 2025
- Comprehensive Microsoft Excel – Udemy (Instructor: Jordan Hudgens), Feb 2025
Activities & Volunteer
- Business Information Systems Club – Active Member (Fall 2024 – Present)
- Track Meet Organizer – Bloomington HS (Spring 2023 – Present)
- Wrestling Meet Helper – Bloomington Jr High (Spring 2024 – Present)
- Special Needs Assistant – Sugar Creek Elementary (Fall 2022 – Present)
Timeline
Customer Service Representative
Subway
09.2022 - Current
Server
Pizza Ranch
06.2021 - 09.2022
B.S. - Business Information Systems
Illinois State University
Associate in Arts -
Heartland Community College
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