Zachary Thompson
New Lenox
Summary
Developed comprehensive skill set in customer-focused environment and now seeks to transition into a new role. Extensive experience in problem-solving and managing member relationships with focus on providing exceptional service. Strives to leverage these skills to contribute effectively in new and dynamic role.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Planet Fitness
11.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Fostered a friendly environment for staff and members.
- Maintained clean areas by mopping floors, emptying trash cans and wiping down surfaces.
Assistant Manager
Spirit Halloween Store
09.2023 - 11.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies for next season.
Insurance Agent
Globe Life
01.2023 - 08.2023
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Education
High School Diploma -
Lincoln Way Central
New Lenox, IL05-2022
Skills
- Sales expertise
- De-escalation techniques
- Issue and complaint resolution
- Work prioritization
- Customer support
- Customer service
- Relationship building
Timeline
Member Service Representative
Planet Fitness
11.2024 - Current
Assistant Manager
Spirit Halloween Store
09.2023 - 11.2023
Insurance Agent
Globe Life
01.2023 - 08.2023
High School Diploma -
Lincoln Way Central
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