Collision Estimator at Steve Schmitt, skilled in CCC One estimating and delivering superior customer service/ communication. Proven ability to work as a team with others and delegate when necessary as well as a great understanding of how to effectively communicate. I am confident I can keep the highest level of professionalism and respect in the most high-pressure situations. I want to continue to always learn and be a sponge in every situation I am in.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Collision Estimator
Steve Schmitt Chevrolet, Buick, GMC
Highland
10.2022 - Current
Explain the repair process fully to the customer so they understand everything that will go on with their vehicle fully. This also includes making it make sense for the customer as the average person gets into an accident every 10 years or longer.
Working daily with multiple insurance companies to discuss estimates and the repair process.
Document the entire repair process. This includes photographing every step of the process as well as taking detailed notes.
Keeping customers updated and informed of further damages found during teardowns as well as how the repair process will proceed.
Using the CCC One estimating platform to write estimates, document damages, keep insurance companies informed, and writing efficient estimates that will get customers back on the road.
Excellent and professional customer service to not only help returning customers, but to keep new ones coming back.
Forklift Operator
Amazon
Edwardsville
02.2022 - 10.2022
Worked together with coworkers as a team for a common goal.
Complied with all safety regulations, which led me to never have a close call or incident at the warehouse.
Always showed up on time and ready to work, even when I was needed to do things outside of my job title.
Car Salesperson
Cardinal Buick GMC
Belleville
11.2021 - 02.2022
Cleary communicated the sales process with customers to help them make the most informed and correct choice for their specific needs.
Performed daily performance evaluations with my managers to better improve myself daily.
Communicated clearly with customers to learn more about them and their exact needs for the type of vehicle they were interested in.
Conducted test drives to sell the vehicle and the experience at the dealership.
Attended weekly meeting to improve myself and improve relationships with coworkers and managers.
Server/Bartender
Buffalo Wild Wings
Belleville
12.2020 - 11.2021
Being personable and creating an environment where customers felt satisfied with their experience at the resturaunt.
Using leadership skills to help garner a good environment for not only the customers but create a good environment with fellow co-workers.
Education
Associate of Arts - General Studies
Lewis And Clark Community College
Godfrey, IL
05-2019
Justice Administrations, Minor in Leadership
Blackburn College
Carlinville, IL
Skills
CCC One Estimating
Customer Service
Professionalism
Teamwork
Damage assessment
Vehicle inspection
Cost estimation
Claims processing
Effective communication
Certification
I-Car Platinum Level Estimator since November of 2023.
Accomplishments
Graduated in the Phi Theta Kappa Honor Society at Lewis and Clark Community College.
Honor Worker at Blackburn College as the Assistant Manager of Athletics in 2020.
Affiliations
Played High School and College Baseball
Coached multiple baseball teams with ages ranging from 9-19
Financial Services Manager at Steele Chevrolet Cadillac Buick GMC Saint John (Steele Auto Group)Financial Services Manager at Steele Chevrolet Cadillac Buick GMC Saint John (Steele Auto Group)