Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Pontarelli

Makanda

Summary

Motivated bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Always prepared for the next challenge and believes that one should never stop learning.

Overview

7
7
years of professional experience

Work History

Bartender Supervisor

Midland Inn
02.2023 - Current
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender/Server

Ethereal Confections
06.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, liquor, and beer to increase daily beverage sales.

Bar Manager

Napolis Pizzeria
09.2019 - 03.2020
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled all liquor, beer, and wine inventory and ordering.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Deli Manager

Forza Meats
03.2018 - 07.2019
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inventoried food products and associated materials on weekly basis.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Limited portion sizes and used garnishes to control food costs.
  • Set and oversaw weekly and special event menu plans.
  • Created new recipes, outlined steps and training staff on correct preparation.

Education

No Degree - Physical Anthropology

Southern Illinois University Carbondale
Carbondale, IL
05.2012

Skills

  • Conflict and Complaint Resolution
  • Resilient in challenging situations
  • Guest Satisfaction
  • Workplace safety
  • Hospitality Service Expertise
  • Natural Leadership
  • Anticipating Guest Needs
  • Patron Engagement
  • Task delegation
  • Team motivation

Timeline

Bartender Supervisor

Midland Inn
02.2023 - Current

Bartender/Server

Ethereal Confections
06.2021 - Current

Bar Manager

Napolis Pizzeria
09.2019 - 03.2020

Deli Manager

Forza Meats
03.2018 - 07.2019

No Degree - Physical Anthropology

Southern Illinois University Carbondale

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