Zachary Parum
Dupo
Summary
Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities. Knowledge of CRM systems and effective communication for optimal results.
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative / Account Management
Holt Electrical Supplies
10.2022 - Current
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
Counter Salesperson
Holt Electrical Supplies
06.2022 - 09.2022
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Collaborated with management to develop promotional strategies and special offers to drive sales growth.
- Boosted sales revenue through effective upselling and cross-selling techniques.
Warehouse Associate
Holt Electrical Supplies
11.2021 - 06.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Laborer
McBride & Son Homes
06.2019 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Education
Associate of Arts -
Saint Louis Community College
St. Louis, MO05-2020
High School Diploma -
Oakville High School
Oakville, MO05-2018
Skills
- Customer service
- Product knowledge
- Relationship development
- Customer relationship management
- Organized and efficient
- Driven
- New business development
Timeline
Inside Sales Representative / Account Management
Holt Electrical Supplies
10.2022 - Current
Counter Salesperson
Holt Electrical Supplies
06.2022 - 09.2022
Warehouse Associate
Holt Electrical Supplies
11.2021 - 06.2022
Laborer
McBride & Son Homes
06.2019 - 11.2021
Associate of Arts -
Saint Louis Community College
High School Diploma -
Oakville High School
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