Zachary Maa
Bartlett
Summary
Proven track record of advancing within organizations, demonstrating commitment to professional growth and development. Experienced in training and mentoring new employees, fostering a collaborative and knowledgeable work environment. Focused on achieving team goals and enhancing overall productivity through a positive and goal-oriented approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Broker/Training Manager
American Senior Benefits
Geneva
01.2021 - Current
- Built a book of business through in-person meetings, events, and business relationships.
- Guided new agents through the company's sales systems and CRM processes in a leadership position.
- Evaluated insurance policies to match client needs and preferences.
- Conducted market research to identify competitive insurance products and services.
- Educated clients on available benefits, ensuring informed decision-making.
- Promoted client retention through high-quality service and follow through.
- Identified opportunities for cross-selling additional products or services.
- Managed multiple accounts simultaneously while meeting deadlines efficiently.
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
Schaumburg
07.2014 - 12.2020
- Promoted within the company, learning multiple positions for all shifts from 2014 to 2018.
- I began managing my own route in 2018.
- Built strong customer relationships through regular communication and support.
- Conducted routine inspections of uniforms for quality assurance.
- Coordinated delivery schedules to optimize route efficiency and timeliness.
- Resolved customer inquiries and issues with professionalism and promptness.
- Performed regular maintenance checks on vehicles used in route service activities.
- Developed and maintained relationships with existing customers to ensure customer satisfaction.
Shift Lead Manager
Jamba
Schaumburg
03.2011 - 11.2014
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Monitored performance of staff to ensure quality standards were met.
- Upheld company standards and compliance requirements for operations.
- Documented receipts, employee hours and inventory movement.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Education
Some College (No Degree) - Audio Production
Illinois Institute of Art
Schaumburg, ILHigh School Diploma -
Schaumburg High School
Schaumburg, IL06-2011
Skills
- Team leadership
- Training and development
- Excellent communication skills
- Fast learner, ability to retain detailed information
- Technologically proficient
- Goal-oriented, positive mindset
- Efficient & focused work ethic
- Excellent team player, level-headed
Certification
- LTC/Partnership Certified
- MMC - Medicare Masters Certified
- Health & Life Insurance Licenses - IL, TX, NC, WI
Lifestyle
- Willing to travel/relocate for career
- Renting townhouse, own vehicle
- Valid Driver's License & Passport
- Currently single, no children
Affiliations
- Board member of local competitive Disc Golf Club
- Loose Leaf Tea Enthusiast & Volunteer
- Music Composer
- Traveler
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Insurance Broker/Training Manager
American Senior Benefits
01.2021 - Current
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
07.2014 - 12.2020
Shift Lead Manager
Jamba
03.2011 - 11.2014
Some College (No Degree) - Audio Production
Illinois Institute of Art
High School Diploma -
Schaumburg High School