Zachary Frederickson
Chicago,IL
Summary
Reliable Shift Leader with ten years in retail and customer service. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
11.2022 - Current
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Pursued pharmacy education and certification in accordance with role needs.
Peer Leader
Paradise Valley Community College
07.2020 - 07.2022
- Assisted college students in connecting to campus resources and events; maintained communications between administration and students through email and telephone
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Provided resources to support students in achieving career goals.
- Developed and implemented student guidance plans to foster academic success.
Overnight Guest Service Associate
Towne Park Valet
08.2017 - 01.2019
- Interfaced with incoming hotel guests as point of first contact.
- Maintained and organized a stocked garage of guest vehicles
Customer Service Associate
Fry’s Electronics
11.2015 - 05.2017
- Front-end checkout and returns, full-store safety inspections premises beautification; consumption, retention, and dissemination of company policy
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
Office Depot-OfficeMax
11.2013 - 01.2015
- Sales floor and front end; maintaining a customer-first philosophy and environment
- Provided positive first impressions to welcome existing, new, and potential customers.
Concessions Cashier
Rojo Hospitality Group
01.2012 - 01.2015
- Assisting multiple customers simultaneously while organizing co-workers to ensure a smooth and enjoyable food experience
Education
Audio Production AAS - audio production
Paradise Valley Community College
Phoenix, AZ01.2021
Skills
- Technological Literacy
- Customer Service Expertise
- Organizational Prowess
- Supervisory Initiative
- Daily reporting
- Guest service
- Resource allocation
- Staff motivation
- Inventory management
- Knowledge sharing
Hobbies and Interests
- Tabletop Roleplaying Games
- Podcasting
- Music Composition
- Fiction Writing
Certification
- Licensed Pharmacy Technician - 2024-Present
Timeline
Shift Lead
Walgreens
11.2022 - Current
Peer Leader
Paradise Valley Community College
07.2020 - 07.2022
Overnight Guest Service Associate
Towne Park Valet
08.2017 - 01.2019
Customer Service Associate
Fry’s Electronics
11.2015 - 05.2017
Sales Associate
Office Depot-OfficeMax
11.2013 - 01.2015
Concessions Cashier
Rojo Hospitality Group
01.2012 - 01.2015
Audio Production AAS - audio production
Paradise Valley Community College
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