Zachary Knapp
Roselle
Summary
Dynamic professional with extensive experience at Trestle Fulfillment, excelling in inventory management and customer service. Proven track record of enhancing order accuracy and reducing fulfillment errors through process improvements. Strong team collaborator with a commitment to safety protocols and a positive attitude, dedicated to achieving operational excellence.
Overview
2026
2026
years of professional experience
Work History
Produce Clerk
Jewels Osco
- Assisted in inventory management and stock replenishment for fresh produce department.
- Ensured compliance with food safety standards during handling and storage of products.
- Provided excellent customer service by addressing inquiries and assisting with product selection.
- Maintained cleanliness and organization of work area to promote operational efficiency.
- Conducted regular quality checks on produce to ensure freshness and minimize waste.
- Trained new staff on operational procedures and best practices in produce handling.
- Implemented efficient stocking methods that enhanced product visibility and accessibility for customers.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Inspected produce to update and adjust pricing information.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
- Ensured compliance with health and safety regulations by properly handling and storing produce.
- Conducted regular price checks to ensure accuracy at point of sale, preventing customer dissatisfaction and delays at checkout.
Picker & Packer
Trestle Fulfillment
- Operated warehouse equipment to efficiently pick and pack customer orders.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to streamline packing processes and reduce errors.
- Inspected incoming products for quality assurance before processing shipments.
- Adhered to safety protocols while handling materials and operating machinery.
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
- Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
- Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.
- Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
- Facilitated seamless order fulfillment with proper preparation of shipping documents, including invoices, packing slips, and waybills.
- Assisted in reducing stock discrepancies through regular cycle counts, meticulous record-keeping, and prompt reporting of variances.
- Improved team morale by consistently displaying a positive attitude and willingness to assist coworkers in completing tasks as needed.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Safely and securely loaded items to prevent damage during transport.
- Transported merchandise pallets to move in warehouse.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Prepared and checked outbound shipments for accuracy.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Project Manager/Team Lead/Account Manager
Trestle Fulfillment
05.2022 - 12.2025
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Mentored team members, fostering skill development and enhancing overall productivity.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated inventory management, optimizing stock levels to meet demand without excess waste.
- Trained new hires on operational procedures and best practices for efficiency and safety compliance.
- Facilitated communication between departments to enhance collaboration and resolve operational challenges.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Warehouse Supervisor
Trestle Fulfillment
05.2022 - 12.2025
- Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained staff on equipment usage and best practices for inventory management.
- Implemented process improvements, reducing order fulfillment time and enhancing accuracy.
- Coordinated with logistics team to optimize shipping schedules and reduce delays.
- Managed inventory control systems, maintaining accurate stock levels and minimizing discrepancies.
- Supervised warehouse operations by managing employees during shifts.
- Used warehouse management software to reconcile daily inventory.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Assigned tasks to team members to complete within designated time frames.
- Resolved conflicts between team members and addressed complaints or grievances.
- Monitored progress of tasks to provide feedback for improvement.
- Met or exceeded production goals and objectives by following strict procedures.
- Forklift certified
Arcade Prep
Transon Amusement
01.2018 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Busboy/Dish Washer
Red Lobster
01.2014 - 05.2023
- Assisted servers in delivering food and beverages to tables promptly.
- Maintained cleanliness of dining area by clearing tables and managing waste disposal.
- Collaborated with kitchen staff to ensure timely service and accurate order fulfillment.
- Restocked supplies, including napkins, utensils, and condiments, to enhance guest experience.
- Engaged with guests to provide a welcoming atmosphere and address any immediate needs.
- Adhered to health and safety standards while handling food and cleaning materials.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed a strong understanding of restaurant layout and table numbers, enabling swift navigation and accurate delivery of items to the correct tables.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Collaborated with host/hostess team to ensure accurate table availability information was communicated between front-of-house teams.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
Education
High School Diploma -
Glenbard North
Carol Stream, ILSkills
- Inventory management
- Customer service
- Food safety compliance
- Quality assurance
- Team collaboration
- Order fulfillment
- Equipment operation
- Process improvement
- Training and mentoring
- Warehouse management
- Time management
- Problem resolution
- Cleanliness standards
- Safety protocols
- Strong work ethic
- Positive attitude
- Packaging and labeling
- Pallet jack operation
- Box cutter and pallet jack safety
- Labeling accuracy
- Operations support
- Supply ordering
- Order discrepancy reporting
- Management interaction
- Willingness to learn
- Unloading packages
- Customer needs assessment
- Ability to lift 40 pounds
- Goal driven
- Reliable and responsible
Timeline
Project Manager/Team Lead/Account Manager
Trestle Fulfillment
05.2022 - 12.2025
Warehouse Supervisor
Trestle Fulfillment
05.2022 - 12.2025
Arcade Prep
Transon Amusement
01.2018 - 05.2023
Busboy/Dish Washer
Red Lobster
01.2014 - 05.2023
Produce Clerk
Jewels Osco
Picker & Packer
Trestle Fulfillment
High School Diploma -
Glenbard North