Zachary Kelsey

• Managed group fitness classes of up to 26 members.
• Created structured and innovative fitness programs to be executed in small to large group atmospheres.
• Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
• Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.

Sales Associate

Rockford, IL | July 2019 - December 2022

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Researched customer database to determine current plan and offer service options.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Achieved or exceeded company-defined sales quotas.

• Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
• Provided clients with recommendations to community resources.
• Educated clients and families about mental health issues, treatments and resources.
• Collaborated with mental health professionals to coordinate comprehensive care for clients.

Unit Technician

Rockford, IL | November 2020 - November 2022

• Maintained clean and safe environment to promote patient safety and comfort.
• Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
• Maintained accurate patient charts and medical records.

• Shared information with customers about menu items, preparation methods, and ingredients.
• Executed sandwich artistry duties with very low occurrence of errors.
• Trained team members to prepare sandwiches and other items according to instructions.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.