Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Griffith

Chicago

Summary

Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet and exceed goals. Customer-driven and energetic job seeker ready to cultivate a positive, safe and memorable experience for all guests, customers and/or passengers.

Overview

9
9
years of professional experience

Work History

Ramp Service Agent

United Airlines
10.2023 - Current
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10+ daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Participated in ongoing training programs to stay current on industry regulations and best practices.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.

Server

PR Italian Bistro
04.2023 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lead Barback/Bartender

Sidetrack
01.2020 - 02.2023
  • Restocked ice, fruit trays, beer coolers and disposables.
  • Kept close eye on customers to quickly spot leaving guests and clear bar top for future patrons.
  • Cleaned glassware, and maintained cleanliness of the bar top.
  • Processed payments for orders and provided customers with change.
  • Maintained adequate levels of disposables and well-stocked drink stations to keep service flowing smoothly.
  • Learned how to make wide variety of mixed drinks.

Server Trainer

First Watch Daytime Cafe
03.2017 - 12.2019
  • Provided continuous evaluation and feedback to server employees.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.

Server

Upstream Brewing Company
04.2016 - 04.2017
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, complete side work, assist other servers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Education

High School Diploma -

Westside High School
Omaha, NE

Skills

  • Multitasking
  • Dependable and Responsible
  • Hospitality service expertise
  • Interpersonal communications
  • Safety procedures

Timeline

Ramp Service Agent

United Airlines
10.2023 - Current

Server

PR Italian Bistro
04.2023 - 09.2023

Lead Barback/Bartender

Sidetrack
01.2020 - 02.2023

Server Trainer

First Watch Daytime Cafe
03.2017 - 12.2019

Server

Upstream Brewing Company
04.2016 - 04.2017

High School Diploma -

Westside High School

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Zachary Griffith