Zachary A Schupp
River Forest
Summary
Dynamic and detail-oriented professional with a proven track record at Big Fish Aquarium, excelling in system troubleshooting and customer service. Adept at training teams and enhancing operational efficiency, I leverage strong communication skills to foster relationships and ensure optimal performance in fast-paced environments. Committed to quality control and safety compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Technician
Big Fish Aquarium
Chicago, IL
05.2024 - Current
- Maintained aquarium systems, ensuring optimal water quality and habitat conditions.
- Assisted in installation and troubleshooting of filtration and lighting systems.
- Conducted routine maintenance on aquatic life support equipment to enhance longevity.
- Collaborated with team members to implement efficient cleaning protocols for tanks.
- Monitored fish health, identifying signs of stress or illness for timely intervention.
- Educated customers on proper aquarium care and aquatic species selection.
- Developed standard operating procedures for daily operational tasks to streamline workflow.
- Trained new technicians on equipment usage and best practices for aquarium maintenance.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
Fulfillment Associate
Sports Connection Gear
River Forest, IL
01.2022 - Current
- Operated order fulfillment processes to ensure timely shipping and inventory accuracy.
- Collaborated with team members to identify and resolve operational challenges efficiently.
- Managed inventory levels by conducting regular stock checks and maintaining organized storage.
- Utilized warehouse management systems to track shipments and monitor product availability.
- Enhanced picking efficiency by implementing systematic organization of products within the warehouse.
- Maintained cleanliness and safety standards throughout the fulfillment area to support operational excellence.
Umpire
River Forest Park District
River Forest, IL
04.2023 - 08.2024
- Officiated youth sports games, ensuring adherence to rules and regulations.
- Communicated with coaches and players to address concerns and clarify game decisions.
- Maintained impartiality while enforcing game rules, fostering a positive environment.
- Collaborated with other officials to ensure consistent application of rules during games.
- Managed game schedules and coordinated logistics for multiple events simultaneously.
- Trained new umpires on rule interpretations and game management strategies.
- Resolved conflicts on-field efficiently, promoting sportsmanship among players and teams.
- Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary.
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Improved game fairness by enforcing rules, regulations, and upholding the highest standards of sportsmanship.
Education
High School Diploma -
Oak Park And River Forest High School
Oak Park, ILSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Preventive Maintenance
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- System troubleshooting
- Routine Inspections
- OSHA compliance
- Team Training
- Relationship building
- Performance improvement
Certification
Red Cross Lifeguard Certified
Timeline
Retail Technician
Big Fish Aquarium
05.2024 - Current
Umpire
River Forest Park District
04.2023 - 08.2024
Fulfillment Associate
Sports Connection Gear
01.2022 - Current
High School Diploma -
Oak Park And River Forest High School